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Alarm Dispatcher Jobs
Company | Acadian Total Security |
Address | Lafayette, LA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Security and Investigations |
Expires | 2023-05-30 |
Posted at | 1 year ago |
Customer Service Monitoring Representative (Lafayette, LA)Full Time12 Hour Shifts With Rotating On/Off ScheduleJob Summary:Verifies and dispatches the proper authorities for residential and commercial alarm customers.Job Function: -Handles incoming alarm calls and dispatches the proper authorities for residential and commercial alarm customers-Answers phone calls from end users and dealers-Answers incoming phone calls and takes messages for dealers and end users-Handles special projects and dealer/end user issues specifically requested by the alarm manager-Works with computer alarm automation software to efficiently handle alarms-Contacts individuals to inform them of alarm-related issues-Assists the alarm center any time there is a natural disaster or other emergenciesQUALIFICATIONS:The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential functions of the job:
- Must be PC literate with some familiarity with MS Word and Excel
- Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals
- High School diploma or GED
- Ability to write routine reports and correspondence
- Strong organizational skills
- Achieve accomplishment of all task details, no matter how small
- Maintain good personal motivation; develop a sense of ownership of job tasks and results
- Must have a sense of urgency for all work performed
- Maintain social, ethical, and organizational norms
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