Ai - Operations Manager

• Responsible for the training program for new team members.
• Manage and develop project management standards and methodologies.
• Manage financial processes and diligence, budgets and other KPIs.
• Optimization through automation – provide innovative solutions to improve processes.
• Collaborate with internal, local, and global teams to initiate and implement procedural changes and customized workflows.
• Lead, coach and support team of Program and Project Managers, Project Coordinators and other Team Members. Track and monitor performance of global delivery teams and external suppliers to achieve high levels of customer satisfaction, quality, and profitability.
• Establish and monitor KPIs and QBR processes internally.
• Customer communication
• Work with operations leadership to ensure customer satisfaction and implement continual process improvement, measurement/benchmarking, and automation across all lines of service delivery.

• A consistent, "can do" attitude, and will act quickly to rally organizations around a common vision.
• Experience managing multiple complex projects simultaneously.
• Strong analytical/problem solving skills, demonstrated success in driving complex strategies and projects, outstanding organizational skills and agility, strong communication skills.
• Bachelor's degree in Business Administration or any other related field. An advanced business degree is a plus.
• Fluency in English is a must.
• Requires extensive interpersonal skills, excellent business planning skills, cross-group coordination at all levels, business acumen, and the ability to work on several diverse projects at the same time.
• 6-9 years experience in project management, program management, finance or marketing, ideally in Machine Learning or a similar environment/domain.
• Superior judgment, team building, budgeting, and the ability to work under continual deadline pressure required.
• 5- 6 years of experience leading and managing team members.
• High technical proficiency, particularly in spreadsheets, data analysis and reporting (e.g. creating and understanding dashboards and pivot tables).
• Strong project management and negotiation skills while working within established business priorities and constraints.

• Experience working with crowdsourcing platforms involving complex demographic requirements, a plus.
• Experience in machine learning and artificial intelligence fields, such as data collection and annotation.
• Experience in AI/ML for crowd and data collection projects involving text, speech, image or video, is a plus.
• Experience with speech technology, market research or a machine-learning related field is a plus.

Additional

EEO Statement