Agents Box Office- On-Call

Under the direction of the Box Office Manager, the Box Office Ticket Representative holds responsibility for the complete ticketing process inclusive of selling, issuing, and receipt of tickets during events a Palms Casino Resort with a focus on Pearl Concert Theater. This position ensures an exceptional guest experience at all times while serving as a resource and a first point of contact for all events. The Box Office Ticket Representative maintains a friendly and professional demeanor while providing assistance as needed for all ticketing functions, inclusive of answering questions, handling guest complaints and resolving issues that arise. Box Office will only be open on show days beginning at 3pm, unless otherwise notified.

• Collects payments for ticketing needs. Balances monies at the end of the shift with leadership present. Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.
• Serves as a resource for guest inquiries. Answers guest questions and provides timely resolution of any concerns that arise. Maintains thorough knowledge of the Palms inclusive of offerings and amenities.
• Scan guest tickets and ensure that all guests have proper ticket for the event, as directed by hand-held scanner.
• Properly audit scanner upon completion of event ingress, when necessary.
• Assists guests throughout the entirety of the ticketing process. Sells tickets, issues tickets, and receives tickets at time of event. Greets and interacts with guests in a professional and welcoming manner while establishing an exceptional customer experience throughout the ticketing experience. Help navigate guests through mobile ticketing. Provides upselling opportunities when available.
• Performs other duties as assigned to support the efficient operation of the department.
• Maintains a safe and clean work environment at all times, in alignment with organizational standards. Inspects assigned work area prior to and during event for any safety hazards, facilities issues, or additional needs. Reports concerns to a supervisor. Assists with restocking of Box Office supplies as needed.

• Previous cash handling experience required.
• Must be responsible and professional.
• Must be capable of multitasking in a high-volume setting.
• Must be able to work independently and in a team setting.
• Must possess proficiency in Microsoft Outlook, Word, Excel, and Power Point.
• High School Diploma or GED required.
• Ability to work flexible hours, including nights and weekends.
• Must possess excellent communication and problem-solving skills. Must be able to resolve conflicts in a customer focused, professional manner.
• Minimum of two (2) years of previous customer service experience required. Previous box office experience strongly preferred.
• Experience with Ticketmaster ticketing system strongly preferred.

• Constant contact with executives, department management, employees, and guests.
• Ability to distinguish letters, numbers, and symbols.
• May be exposed to smoke.
• Work is performed in a Casino Resort setting with focus on the Pearl Concert Theater.
• Prolonged sitting or standing and mobility.
• The noise level in the work environment is usually moderate to loud.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Use of standard office equipment.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally
• Eye/hand coordination.