After Hours Support Manager (Part Time)

Become an After-Hours Support Manager with Tribute Home Care and play an important role in setting a new standard in elder care.
Make a difference - Find meaning - Lead - Collaborate - Grow
Have a voice - Laugh - Love your team
Tribute Home Care is looking for a part time After Hours Support Manager to regularly work Saturday night from 5:00PM EST - 8:30AM EST. This is a great position for someone that is detailed, customer-service focused, has strong problem-solving skills and is seeking meaningful, mission-driven work.
About Tribute
Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.
A day in the life of an After Hours Support Manager
In this role, you will respond warmly, urgently and professionally to calls from Caregiver Associates, current clients and their representatives, potential clients inquiring about Tribute's service, and professionals calling about a client or potential client. You will calmly and professionally handle any inquiry or issue that arises, while demonstrating strong communication and problem-solving skills.
This is a part-time work from home/remote position. We are looking for someone for Saturday nights from 5:00PM EST - 8:30AM EST. This position will be paid hourly, and offer $15 an hour for Saturday nights.
What You Need To Be Qualified For This Position

• A Bachelor's degree from an accredited college
• Unwavering, passionate commitment to the customer experience and service excellence
• At least 1 year of administrative experience in health care, elder care or human services
• Prior experience in a remote working environment
• Attention to detail and strong organizational skills
• Vaccination against COVID-19. We comply with the EEOC by providing the ability to request an exemption based on medical or religious reasons
• Proficiency with Microsoft Office
• Calm demeanor and patience
• Strong writing and verbal communication skills
• Strong problem-solving skills and the ability to multitask

This position will be fully remote, but will require candidates reside in Massachusetts.
Preference will be given to individuals that can regularly work this shift and also be flexible in picking up extra night and weekend shifts depending on coverage needs. (Additional shifts include Monday - Friday from 5:00PM EST - 8:30AM EST, Saturday from 8:30AM EST - 5:00PM EST and Sunday from 8:30AM EST - 5:00PM and 5:00PM EST - 8:30AM EST)
Benefits Of Working At Tribute

• Autonomy and flexibility
• Strong, mission-driven culture
• Fun, collaborative, and supportive team that you will love working with
• Opportunities for growth
• Paid time off
• Ability to work from home / remote as desired

Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel: https://www.youtube.com/@tributehomecare
Are you ready to join the team?
If you think this opportunity aligns with your interests, passions and experience, the next step is to fill out our application. Our application process will ask a few job qualifying questions and require your resume and cover letter. Your cover letter is an important part of your application. Our hiring team hopes to learn what drew you to apply to this position, and why you feel your skills, experience and career goals align with this role at Tribute.
If you are selected to move forward in the hiring process, you will hear from our Manager of Talent Acquisition, Haley, to set up time to discuss the position further.
Tribute Home Care is an equal opportunity employer and values diversity at on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.