Advanced Field Service Engineer

Join the industry leader to design the next generation of breakthroughs
The future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future.
Working at Honeywell is not just about developing cool things. That is why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
Honeywell Intelligrated is a leading North American-based, single-source provider of intelligent automated material handling solutions that drive fulfillment productivity for retailers, manufacturers and logistics providers around the world. Through a broad portfolio of automation equipment, software, service and support, Intelligrated solutions give businesses a competitive edge and optimize operational performance through increased flexibility, efficiency and accuracy.
The Advanced Field Service Engineer will provide reliable on-site technical assistance to internal and external customers in the material handling industry. You will perform modifications, upgrades and troubleshooting on existing equipment as well as installation and commissioning of new equipment. You will focus on accuracy, timely feedback and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will use your influence to expedite complicated cases. You will develop broad understanding of customer needs and product offerings. You will drive the knowledge-sharing mindset, methodology, and tools. You will ensure proper documenting and recording of all activity and communication. You will perform all activities to company safety standards.
This position is based remotely with 100% travel throughout the following states: KY, IN, OH, IL, MI, WI, IA, MO, KS, ME, MN, ND, and SD. Candidate should be located within one of these states.
Key Responsibilities

• Occasionally work alone but develop and share knowledge within a team
• Facilitate issue identification, analysis, investigation, and resolution of technical issues
• Provide informal technical training and build relationships with customers
• Use Electrical and Mechanical skillset to test equipment using tools and software

YOU MUST HAVE

• Previous electrical or mechanical experience in a manufacturing or production environment

WE VALUE

• Experience with Salesforce.com, SharePoint, Concur, Kronos, Oracle
• Experience in the material handling industry (sorters, conveyors, palletizers)
• Allen-Bradley / Rockwell Software programming experience
• Strong focus on safety specifically LOTOT and Job Hazard Analysis
• Good administrative skills including accurate timekeeping, expense reporting and service reports
• Strong continuous improvement mindset, and leadership tendency
• Excellent interpersonal verbal & written communication skills
• Fanuc and/or Yaskawa robotics experience
• Extensive customer facing experience

Benefits
Benefits provided may differ by role and location. Learn more at benefits.honeywell.com.

• Education Assistance
• 401(k) Plan
• Flexible Vacation Time
• Short/Long-Term Disability
• Dental/Vision
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Medical/Rx

“Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization”.
Additional Information

• Nonexempt
• JOB ID: HRD206608
• Location: Illinois,United States
• Category: Customer Experience

Customer Experience (GLOBAL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.