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Admissions Representative I - Registration Ecu

Company

Hoag Memorial Hospital Presbyterian
Address , Newport Beach, 92663
Employment type
Salary $18.16 - $27.90 an hour
Expires 2023-09-10
Posted at 8 months ago
Job Description
Salary Range: $18.1600 - $27.9000 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Reporting to the Patient Access Supervisor the Admissions Representative is responsible for following Federal, State and Local guidelines and works directly with patients and clinical teams for delivery of services to include but is not limited to: registration, scheduling, verification of insurance, collection of patient payments, the patient experience and communicating with internal departments. The Admissions Representative is proficient in the application and systems including but not limited to: Affinity, Passport, Chartmaxx and other supporting information systems. (I.e. RMS, SCM, or Amelior as required). Strives within a team atmosphere, has strong customer service expertise, has ability to multi-task, and proficient computer skills.

Essential Job Duties & Functions :

  • Perform other duties as assigned.
  • Seeks assistance when needed to maintain 100% service level targets.
  • Confirms and communicates patient registration status, in/out of network status, and maintains service level and to avoid delays in patient care.
  • Assists patients with billing inquiries and insurance questions.
  • Collects all copayments, co-insurance and deductible limits.
  • Facilitates the arrival process for patients.
  • Follows established HIPAA protocols for proper patient look-up, completes patient registration.
  • Ensures insurance eligibility and accurately codes insurance to ensure timely billing.
  • Creates accounts for initial intake upon presentation to the check-in area.
  • Meets daily productivity expectations in accordance with department standards.
  • In the outpatient settings, can schedule the same day and follow-up appointment and validates physician order and confirms the accuracy of ordering MD and service codes.
  • Generate task reports to monitor workload and inventory.
  • Obtains required signatures, IDs and consents for all regulatory requirements (i.e., Photo IDs, COA, MSP, Advanced Directives, etc.).
  • In the Emergency Departments, follows the Emergency Medical Treatment and Labor Act (EMTALA) guidelines.
  • Continues to monitor patient queues to ensure timely registration processing.

Education, Training & Experience
Required:
  • High School Diploma or equivalent (GED).
  • Minimum of 1-year general office experience and/or customer service experience.

Skills or Other Qualifications
Required:
  • Demonstrated analytical and critical thinking abilities with pro-active decision making and negotiation skills.
  • Strong attention to detail.
  • Ability to establish and maintain collaborative and effective working relationships.
  • Ability to manage multiple tasks simultaneously.
  • Strong customer service skills.
  • High level of computer keyboarding skills for data input.
  • Able to communicate clearly in English, both written and oral.