Administrative Dispatcher Jobs

Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn!

Placer County offers a comprehensive benefits package to employees, including:

• Education allowance: up to $1,200 per year
• CalPERS retirement plans
• Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency.
• Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash
• Medical, dental, and vision insurance available for employees and dependents
• $50,000 life insurance policy at no cost to employee
• Deferred compensation
• Vacation leave: 10 days/year with ability to accrue 25 days/year
• Retiree medical insurance
• Sick leave: 12 days/year*
• Holidays: 14 paid holidays per year, 2 of which are floating holidays*

• Amounts will be prorated for part-time employees and employees hired after the first of the year.

The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please

To perform dispatching duties within an operating department; and to perform a variety of general clerical and routine administrative duties related to the department assigned.

Receives general supervision from management or supervisory positions.

• Sort and file documents and records, maintaining alphabetical, index, and cross-reference files.
• When assigned to Public Transit, ensure compliance with federal and state safety sensitive regulations and requirements; monitor and report issues and concerns regarding routes and services to supervisor; analyze ridership information and make recommendations on schedules and routes; support drivers and passengers regarding day-to-day operational activities.
• Receive and dispatch routine and emergency communications to the appropriate department staff; dispatch appropriate personnel and equipment to reported situations or conditions.
• Perform related duties as assigned.
• Compose, type, proofread and process a variety of documents including general correspondence and memos.
• Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
• Continuously monitor computer, telephone, cellular, and two-way radio for information regarding scheduling issues and field situations; notify supervisor of situations requiring attention when appropriate.
• Issue, receive, type and process various applications, permits and other forms; process bills for fees; process and secure cash transactions and record payments.
• Perform general clerical and administrative duties related to assigned functional area and department.
• Receive, sort and distribute incoming and outgoing mail.
• Deal with the public and defuse potentially critical incidents through conflict resolution skills.
• Act as a receptionist; answer the telephone and wait on the general public, giving information on department and assigned program policies and procedures.
• Compile operational information and input data into computer.
• Provide information to the general public or other public agencies related to service area; provide quality customer service and respond to public inquiries and requests for service in a courteous manner.
• Perform a wide variety of clerical work including filing, billing, checking and recording information on records.
• Operate standard office equipment and follow standard office procedures including modern office methods, procedures, and computer software programs as related to job assignment.
• Coordinate repair work and vehicle substitution to maintain service levels.

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Required License or Certificate:
May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.

Knowledge of:

• Office methods and equipment including filing systems and computers.
• English usage, spelling, grammar, punctuation, routine mathematical calculations, and statistics and statistical calculations.
• Principles and practices of administrative and/or technical area to which assigned including, but not limited to, two-way radios, multi-line phone systems, general office equipment and technology, employee scheduling, and customer service.

Ability to:

• Intermittently review documents related to department operations; observe, identify and problem solve office and field problems; understand, interpret and explain department policies and procedures to the public and staff.
• Perform routine mathematical calculations.
• On a continuous basis, sit at desk while operating radio and/or stand at counter for long periods of time. Intermittently twist and reach office and radio equipment; write or use keyboard to communicate through written means; occasionally run errands; lift light weight.
• Perform clerical work including maintenance of appropriate records and preparation of general reports.
• Understand and carry out both oral and written directions.
• Use computer word processing equipment, as assigned.
• When assigned to Public Transit, accurately sort, count and receipt cash and other fare media on a routine basis.
• Operate a variety of modern office equipment including two-way radio.
• Convey critical information in a manner consistent with dispatching standards.
• Type accurately at a speed of 45 words per minute.
• Verify and check files and data.

Training & Experience Rating (100%)

Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list.

Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn.

The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied.

Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process.

Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation.

For questions regarding this recruitment, please contact Lori Reed, Administrative Technician, at [email protected] or (530) 886-4669.