Administrative Assistant - Clinical-Epilepsy Center

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Location

American Dental Associates (ADA)

Clinical Job Functions:

• Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate.
• Functions as liaison between patients, families and the clinical team. Assists families in navigating the Lurie system. This could include working in clinic, meeting with families to go over appointment scheduling visits and coordinating with ancillary departments.
• Procurement or dissemination of medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter.
• Partners with central scheduling and registration teams to manage, via work queues or other methods, lists of patients in need of services.
• Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
• Schedules appointments and procedures for clinical staff. This may include outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
• Other functions as assigned.

K.S.A.'s:

• A minimum of two years general office or administrative experience preferred. Hospital or physician office experience preferred.
• Ability to prioritize projects and strong problem solving skills.
• Ability to operate standard office equipment and resolve standard problems.
• Proficiency in Microsoft Office Suite applications.
• Excellent communication skills, written and verbal.
• High school diploma or equivalent required.
• Demonstrated attention to detail, accuracy, and discretion.
• Ability to provide high level of quality customer service to patient/families, employees, leaders, and external vendors. Administrative Professionals Core CompetenciesAccountability Acknowledges and assumes responsibility for one s actions within their role Exhibits willingness to report, explain, and be answerable Demonstrates a high level of care, accuracy and thoroughness Effectively and efficiently manages time, efforts, and workload Takes ownership of one s workCommunication Demonstrates good written, oral and listening skills Clearly conveys and receives information and ideas through a variety of media in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback Keeps others informed as appropriate Readily shares information, knowledge and personal strengths with othersContinuous Learning Applies performance measures to everyday work, not just for the annual review Pursues training and development opportunities consistent with career objectives Participates in activities that improve own skills and capabilities Applies positive and negative lessons to improve personal effectiveness Masters new ideas with minimal oversight Incorporates new information and concepts quickly and automaticallyProfessionalism Creates and fosters collegial relationships to facilitate projects and/or common goals Presents self to colleagues and patients/internal customers in a manner appropriate for the workplace Remains positive, flexible and productive through changes, transitions, and difficult situations Adapts well to changes in assignments and priorities; modifies behavior or work to respond to new information, conditions or unexpected obstacles Dresses speaks and interacts to represent one s self, department, and the hospital in a positive lightService Determines the wants and needs of patient/internal customers and acts accordingly Responds in a manner that provides satisfaction for the patient/internal customer with the resources available Provides excellent customer serviceRole-based Competencies Accuracy and Attention to Detail Effective Communication Managing Multiple Priorities Office Administration Problem Solving Process Improvement

Education

High School Diploma/GED (Required)

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Discount on services at Lurie Children’s facilities
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Backup Childcare and Eldercare
• Discount purchasing program

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [email protected]