Activities Guide Jobs

The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.

The Resort at Paws Up is seeking Activities Guides to add to our team. The role of the Activities Guide is to provide and lead guests on recreational expeditions via hikes, archery, mountain biking, ropes challenge course, ATV trails, climbing, skeet shootings, and water activities.

This position starts at $18 an hour and goes up from there depending on experience.

The Primary Functions Are

• Operate company vehicles properly and provided proper operation instruction to guests.
• Assist in other activity assignments and duties as assigned.
• Work with a variety of personalities and ages to make clients feel safe and comfortable, while delivering information in an understandable manner with respect to individual learning preferences.
• Follow and complete daily department checklists.
• Preform safety and instruction of each guided activity to participants.
• Instruct and operate with guests 20-guage & 12-guage shotguns, .22 Long Rifles, and recurve and compound bows for archery.
• Work closely with Activities management, co-workers and other departments on providing effective communication, planning, and organization to ensure all activity needs are met.
• Maintain a high level of attention to detail at all time.
• Assist guests in filling out appropriate departmental forms.
• Maintain equipment.
• Assist with on-site set up and clean up for activities.
• Communicate and maintain timelines and priorities.
• Maintain clean and clear work environment while staying organized and efficient.
• Maintain up-to-date awareness of Resort information and amenities.
• Guide hikes, with an emphasis on naturalism on Resort property and nearby National Forests, State Forests, and BLM Land.
• Lead expeditions independently for maximum of twelve attendees.; Co-lead expeditions for a maximum of twenty-four attendees.
• Answer phones in a timely and courteous manner while following the company’s phone etiquette standards.
• Keep attention to guests in relation to health-related matters such as physical exertion, sunstroke, and reminding guest to hydrate and to apply sunscreen.
• Perform department opening and closing duties.
• Operate and give instruction in inflatable kayaking Class II & III, flat-water canoeing and kayaking,
• Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
• Lead and ride on single-track, jeep trails, log roads, and dirt roads as well as giving instruction to all ability levels on mountain bikes and All Terrain Vehicles (ATVs).
• Instruct and guide guests on rock climbing and mountaineering.
• Assist with guest activities issues accurately and promptly.
• Remain calm under pressure; handle crisis management as it unfolds and remain flexible to change as events happen.
• Administer basic First Aid and CPR when needed and during emergency situations.
• Be helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.
• Promote resort activities to guests.
• Ensure confidentiality of guests before and throughout their stay.
• Operate and pilot a ski/powerboat while, towing a water-skier (wake boarder, etc.) on a medium sized lake.
• Interact with children, parents, co-workers, guests, co-workers, and management in a professional and caring manner.
• Assist in managing inventory of Activities Department equipment and supplies.
• Pilot a river raft down Class II and (very limited) Class III whitewater.
• Perform physical and administrative duties for the preparation and end of each activity expedition.
• Lead guests on hikes, archery, mountain biking, challenge course, ATV, climbing, and skeet shooting, river, and lake expeditions.
• Possess strong customer service focus striving for high guest satisfaction and going out of the way to be helpful and pleasant.
• Paddle hard shell canoes and sea-kayaks on a flatwater Lake and Class I water/river conditions while instructing guests in activity.
• Provide safety and operation instruction on riding a Personal Water Craft (jet ski) and behind ski/powerboat to guests.
• Be organized and detail oriented, utilizing checklists or other systems to ensure no task is left undone; anticipate events and plan; prepare for the unexpected; remain focused on the result.

Looking for Team Members with:

• Valid State Driver’s License with two years of driving experience.
• Minimum 2 years of experience in customer service
• Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
• High school diploma, GED or vocational training or job-related course work; Education in Outdoor Recreation preferred, not required
• Creditable experience in teaching and/or outdoor guiding
• Valid CPR/First Aid Certification
• Has a friendly and professional manner under periods of high demands and with guest, team members, and management

Team members can look forward to:

• Employee lunch provided
• Limited Housing assistance available
• Referral Bonus
• Employee Assistance Program
• Carpool Reimbursement $5-$20/Day
• Employee discounts on merchandise

Check it out for yourself!

Join The HERD (https://youtu.be/FvGzdXJubf8)

The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training