Account Supervisor Jobs

Company Overview

Our client is an award-winning integrated marketing & communications firm based in Milwaukee WI.

Job Summary

The Account Supervisor is responsible for nurturing the agency's client relationships.

The Account Supervisor will be a key, day-to-day agency representative to the client and will maintain a highly responsive service orientation in all transactions. They must be knowledgeable in both the client’s and the agency’s business. They will be comfortable managing, organizing and executing strategic communications and marketing plans, ensuring clients receive a high level of service. This individual is a team player who communicates clearly with internal teams and are well-versed in a variety of communications tactics, including collateral, video, to integrated campaigns utilizing PR, internal communications, advertising, events, digital communications and more. The Account Supervisor will be responsible for managing and tracking projects and budgets, as well as offering regular updates to clients to ensure the highest level of customer satisfaction and ROI.

Key Responsibilities

1. Account strategy, writing and research - You are able to write and present detailed, well-researched integrated communications, PR and marketing plans to agency teams and clients. You will perform research and analysis and link communications, PR, branding and marketing to broader business objectives. You will stay abreast of communications, PR, marketing and branding best practices as well as your clients’ industries, in order to recommend approaches that solve business problems and achieve measurable results. You will brief internal teams and outside resources (such as freelance designers/writers, research specialists, web designers, community relations experts, etc.) on strategy, providing the input needed to effectively complete their jobs.

2. Project scoping - You will gather information from the client and work with internal and external partners to develop proposals or briefs for new client projects or scopes of work. With the approval of your supervisor, you may work directly with digital or research partners to obtain proposals and estimates relevant to work requested by, or recommended to, your clients. You will recommend and develop change orders as needed.

3. Scope execution - You will oversee the implementation of approved plans and strategies. You will work with associates to implement research and communications plans, and with creative, media and digital advisors to develop brand, marketing and creative strategies. You may also partner with other specialists to execute strategies beyond your individual capabilities. You will ensure that everything flows through the proper process, has been approved by the appropriate personnel, has been thoroughly proofread and meets expectations set forth in plans/briefs/standards guides. You are able to take on a variety of tasks to ensure scopes of work are executed, including writing content, developing media lists and pitching media.

4. Budget management - You will ensure that all projects completed for your clients remain within the budgets or the scopes of work provided, recommending budgets to clients based on the information gathered. You will inform your supervisor regularly of account progress for all assigned clients. You will seek your supervisor’s immediate involvement in the event of budget overruns, etc, and will request and review estimates, quotes and invoices to ensure budget requirements are met and profitability maintained.

5. Client relationship management - You will contact and form relationships with senior client personnel, with a focus on providing superior and proactive customer service. You ensure client relations are positive and stable, and that your supervisor is immediately informed of any potential problems with client/agency relations.

6. Account retention, growth and projections - You will provide exceptional service to your clients - promptly responding to their needs, requests and changes in direction. You will stay abreast of communications, PR, marketing and branding best practices as well as your clients’ industries in order to bring forth new ideas. You will set annual growth and retention goals for each of your accounts and, working with the VP of Client Services, develop plans to achieve these goals. You will provide your supervisor with monthly financial projections for your clients, which will aid in staffing bandwidth planning.

7. Leading, managing and holding accountable - You will create a vision that motivates and inspires direct reports; provide direction on how they can execute their own positions while continuing to improve their skills and grow at the agency; you will hold team members accountable for executing high-quality work- rewarding and disciplining where necessary.

Job Qualifications

Required experience and core competencies for this position include:

❏ A minimum five years of relevant experience in marketing, communications and/or PR-related fields

❏ A minimum of three years of experience working in an agency environment managing your own client accounts as the day-to-day point of contact and balancing work from multiple clients at one time

❏ A minimum of a bachelor’s degree in a relevant field

❏ Experience consulting directly with the C-suite, recommending PR, communications, integrated, branding and marketing strategies that address their reputation and brand challenges

❏ Experience pitching media, preferably with a list of media contacts/relationships

❏ Excellent written and verbal communications skills and demonstrated ability to delegate tactical assignments and accurately judge and edit the work of others

❏ Able to produce examples of strategic, integrated, branding, marketing & PR plans and/or findings reports with strategic recommendations made to your clients

❏ Passion for social and narrative change campaigns, corporate communications and the integration of brand research and digital marketing into communications and PR work

❏ Experience managing entry-level staff

❏ Strong written, verbal and people skills with the ability to provide writing samples