Account Manager - Political & Advocacy Advertising

Location: Remote within the US

Sales Region: Washington DC & New York

Daily Kos is the nation’s largest liberal online political community, news organization, and activism hub. We produce news you can do something about. Powered by millions of dedicated activists, we’re transforming media and organizing by empowering regular Americans to reshape politics.

Daily Kos is hiring a full-time Account Manager to work collaboratively with an Account Executive on the sales team to support and drive the revenue business. In this role, you will be responsible for working with political organizations, nonprofits, and advocacy groups to meet their advertising and organizing objectives and effectively reach their target audiences. In addition, you will be responsible for working in tandem with an Account Executive in order to manage and own the client relationship post-sale.

Working closely with an Account Executive partner, the Account Manager will fulfill sold advertising and lead generation deals by executing paid campaigns, growing lists, ad trafficking, and collecting creative materials for campaigns. The AM will be the central point of contact for all customer service management including answering client questions and engaging on active paid campaigns.

This role will focus on managing paid digital campaigns, and also upselling products or add-on services that make sense based on the client’s objectives. This role requires strong organizational skills, a collaborative mindset, and excellent written and oral communication skills. In addition, the AM should be motivated to meet sales quotas and larger organizational revenue goals, while keeping clients happy and well tended to.

To succeed in this role, you’ll need to have a professional business mindset and the ability to operate in a fast-paced yet collaborative and team-oriented environment. Our offices are in Oakland, CA, and Washington, D.C.; however, we are open to fully remote applicants.

Responsibilities

• Be a positive representative of the Daily Kos brand in the marketplace.
• Communicate clearly and effectively with active clients who are running paid campaigns. Provide timely responses, ensure their campaigns are running as booked, and regularly provide updates and optimization ideas for success.
• Provide accurate and timely reporting to clients so they can regularly understand that their goals are being met as promised.
• Demonstrate strong problem solving skills by handling challenging situations and overcoming roadblocks.
• Seamlessly take over and manage sold paid advertising and lead generation campaigns as they are passed over from the Account Executive.
• Brainstorm and propose new ideas and additional products or services that could help active clients to achieve their goals. Renewing, upselling and targeted prospecting is an important part of this role.
• Utilize internal tools and CRMs to track client communications, updates and any relevant sales activity.
• Ensure all required materials and assets are properly collected from clients to ensure campaigns can launch on time.
• Meet and exceed quarterly revenue goals.
• Work collaboratively with your Account Executive as well as other internal departments towards common goals.

Experience

• 2-5 years of experience in a digital communications or advertising sales support and/or customer service role.
• Some experience working within the political, nonprofit, or advocacy space.
• Knowledge and understanding of the current news landscape.

Qualifications

• Excellent written and oral communication skills.
• Solutions and goal-oriented mindset.
• A bias towards client satisfaction.
• Strong time management and organizational skills.
• Ability to work collaboratively.

Salary Range: $70,000 - $86,000 + commissions

Benefits

Daily Kos is proud to deliver a strong total rewards program to our employees.

The Position Offers

• Flex Spending Account
• 6 weeks vacation
• 401K with a 5% company match
• Traumatic Grief Leave
• Employee Assistance Program (EAP)
• Company paid short & long term disability
• Voluntary Accident & Critical Illness benefit
• Professional Development Stipend
• Remote Worker Stipend
• Employee Referral Bonus Program
• 9 Company-paid holidays
• Remote-first work environment
• Access to a Health Advocate
• Paid Sick Time
• Paid employee medical, dental and vision benefits
• Competitive compensation
• Paid parental/family/medical leave

This position is a 40 hour/week, full-time, exempt position and reports to the Sr. Vice President of Sales and Client Services. Candidates must be legally eligible to work in the United States. In addition, our organizational commitment to personal growth and work-life balance reduces churn and encourages a very rewarding long-term position.

At Daily Kos, we believe that diversity of ideas, experiences, and cultures helps us be more effective activists. We are proud to be an inclusive and equal opportunity workplace. We have a team of amazing people with backgrounds and talents energized by the news events and people united by a common cause. We love learning and support training for employees to continue career growth.

Women, people of color, and LGBTQIA individuals are strongly encouraged to apply.

Note: Principals Only. Daily Kos does not accept agency calls or resumes. Please do not forward resumes to any recruiting alias or employee.

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