Account Manager, Meetings & Events

The Meetings & Events Account Manager serves as Biltmore's ambassador to the marketplace, with the responsibility for prospecting, negotiating and selling group room nights at both hotel properties, events and tickets to Biltmore House, and events and activities around the estate. The position will focus on the corporate, association and incentive markets in the Carolinas and select states throughout the southeast. The account manager will be charged with developing and implementing market strategy and relationship management of existing and new accounts. Sales calls, industry events and trade shows, hosting clients and FAMs, creating elevated proposals, negotiating rates, dates and contract terms are all key elements of the position.

Essential Job Duties:

• Represent Biltmore in assigned markets and territories through extensive sales calls, FAM tours, site visits, industry events and trade shows potentially requiring overnight travel
• Comprehensive account management and new business development for assigned markets and territories
• Establish client relationships that further Biltmore's position within the marketplace
• Navigate multiple platforms and systems within the sales environment to ensure accuracy of rates, availability of rooms/event space/tickets
• Project a professional, confident Biltmore image
• Create client proposals that reflect a differentiated experience and provides Biltmore a competitive advantage
• Effectively negotiate contracts with confidence and demonstrate an elevated business acumen
• Contribute to the spirit of teamwork withing the Group & Affiliate Sales organization

Independent Decision Making:

• The position requires a motivated self-starter with a full understanding of business acumen within the meetings & events industry.
• Create annual strategic/tactical operating plan for assigned market and territories
• Independent creation of proposals and contracts with a final approval of all contracts by the leadership
• The account manager has sole responsibility for qualifying group leads and inquiries to ensure alignment with Biltmore's goals and objectives, through a disciplined approach to understanding the client's needs and matching those to the company's assets.

Qualifications:

The position demands a highly motivated, charismatic, creative individual with keen organizational skills and a drive to engage and connect with clients and internal partners.

• Outstanding interpersonal and communication skills. Must excel in building professional and positive relationships with clients and within the company; public speaking skills; ability to convey information clearly, concisely and effectively to various audiences
• Exceptional planning, organizational, time and project management skills; keen attention to detail with focus on quality and service; ability to quickly adapt to change
• Positive, can-do attitude is essential to success in this role
• Represents the company professionally at all levels, internally and externally 7. Proactive, exercises good judgment; anticipates, troubleshoots; maintains confidentiality
• Proficient in Microsoft word, Xcel, PowerPoint, email and related sales booking systems, with the ability to navigate multiple platforms
• At least five (5) years of experience in hospitality sales. Equivalent combination of education/experience considered. Ideal candidate will have related sales experience in an upscale hotel/resort setting. Knowledge of market/territory a plus.
• Minimum of a two or four-year college degree preferred. Additional education, training and/or certification desirable

Physical Requirements:

• May also work outside for site visits and client event, with requirements to climb stairs and access historic buildings or areas
• Exert physical effort in lifting/transporting 35-50 pounds occasionally
• Variable work locations, including office and remote, requiring standing/walking for extended periods of time
• Valid driver's license required; travel necessary