Account Manager, Ctc (Operations)

Chattanooga, TN, United States of America

Overview

Join our Team

Be proud of where you work. Walden Security is one of the nation's largest privately-held security companies, providing a range of security services for commercial and government properties. Right now, we’re seeking inspired, motivated, and customer service-oriented people to add to our team. Security experience is not required: Walden welcomes a diversity of professional backgrounds, and we’ll make sure you have the support and training you need to be successful.

If you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest-growing security companies, apply with Walden Security today.

Why Walden?

Walden Security is a family-owned and operated business, and that’s how we treat our employees: like family — because we know that by taking care of our people, they, in turn, will take better care of our clients.

We seek out people who are motivated, eager to learn, committed to serving our officers and clients, and always doing what’s right. We provide the resources, support, and training that you need to be successful. We offer every employee generous benefits, as well as opportunities for career growth.

We build on success by continuing to develop our people so that they have opportunities to grow within our organization, which is why we’re an award-winning employer, with one of the highest retention rates in the industry.

Job Skills / Requirements

The CTC Operations Manager for the Chattanooga Branch manages all activities related to branch operations and the development of branch services for assigned accounts by performing the following duties:

• Finds coverage and adjusts scheduling for any absent CTC Supervisor or Operator and fills in when necessary.
• Education Requirements (Any)
• Create client-specific procedures for operators to follow for each client as they are added
• Handles escalations to achieve the best outcome for issues involving clients, field partners, and Team Members.
• Manages 24/7 Monitoring Operator’s daily schedules and assigns duties as needed.
• Assist the Operators in developing and implementing team and individual goals in support of processes, procedures, and company milestones.
• Manages productivity within the department and works to uphold performance standards.
• Monitor and review each operator's performance and provide feedback.
• Ensure all operators work within the guidelines established by the organization.
• Work efficiency through review of processes and finding ways to increase efficiency, eliminate waste and enhance support.
• Supports CTC staff by conducting monthly meetings, generating reports on Operator performance, and assisting CTC staff after hours when necessary;
• Delegate tasks to Lead Operators and/or key operators.
• Works with Operations and Field Supervisors to address any issues CTC may see out in the field.

Bachelor's Degree

Associate's Degree

High School Diploma or GED

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance

This job reports to the Regional Vice President

This is aFull-Timeposition1st Shift,As needed..

Relocation is not provided and travel is required occasionally

Number of Openings for this position: 1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veterans status, or disability. EOE / AAP Employer / Minorities / Females / Vet / Disabled. VEVRAA Federal Contractor.