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Ac Marriott Full-Time Front Desk Agent

Company

AC Hotel Chicago
Address , Chicago, 60611, Il
Employment type FULL_TIME
Salary
Expires 2023-06-09
Posted at 1 year ago
Job Description

t AC Hotels, connecting with our guests, catering to their "on-the-go" lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking a Full-Time Front Desk Agent.


POSITION PURPOSE: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.


Benefits include: Free on-site parking, medical, dental, vision and life insurance for eligible full-time associates, vacation hour accrual upon hire for eligible associates, 401K, travel, dining and movie discounts.


ESSENTIAL FUNCTIONS:


  • Greet and welcome guest as they arrive to the hotel; check guests in and out of room according to standards.
  • Able to provide accurate and appropriate information regarding area or hotel, outlet information and services to guests.
  • Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests' needs.
  • Respond to guest requests and handle guest issues or report complaints to management.
  • Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Perform other duties as assigned.

POSITION REQUIREMENTS:


  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • High school diploma or equivalent required.

Equal Opportunity Employer


Equal Opportunity Employer


Primary Location: Illinois-Chicago-AC Hotel Chicago
Work Locations: AC Hotel Chicago 630 Rush Street Chicago 60611
Job: Front Office
Job Posting: Apr 7, 2023, 11:55:09 AM