Research And Insights Specialist Jobs

Strong project management and organizational skills, with experience running multiple projects/assignments simultaneously.

Support with day-to-day vendor management logistics, timelines, and budgets.

Assist in sharing detailed & real-time customer feedback with the organization in an effort to provide a better customer experience.

Experience using survey programming software such as Qualtrics Survey Monkey, Google Form, etc. Familiarity with UserTesting.com and SPSS a plus

Experience creating & sharing data visualizations that tell a clear story.

Persuasive written and verbal communication skills to influence business partners and senior leaders across the organization.

Management: Define the vision for the eCommerce Research team and associated milestones

Management: Hire, train, manage, and coach a team of Researchers, data analysts, and strategists

Management: Manage vendor relationships including, agencies, consultancies, and contract resources

EPI: Oversee customer survey data and feedback, insights, capabilities, and reporting

Partnership: Manage stakeholder relationships with Design, Product, Content, Engineering, Business Intelligence, and Customer Insights Teams

Experience reporting on research and customer data insights

Has knowledge of social listening and experience with a social listening tool

has knowledge of social listening and experience with a social listening tool

Has strong knowledge of data, and the ability to organise and pull-out key insights

Has a strong working knowledge of spreadsheets, ideally Google sheets, and is able to work with pivot tables

Has knowledge of social media platforms and data. Knowledge of social media paid ads data is a bonus

has strong knowledge of data, and the ability to organise and pull-out key insights