Regional Customer Experience Lead Jobs

Ability to work under pressure, multitask, prioritize and manage time effectively.

Strong problem-solving/troubleshooting and communication skills with the different departments.

Exceptional interpersonal skills, a real team player.

Previous work experience in customer service - an advantage.

Be responsible for providing outstanding support to customers through various channels.

Focus on consistently achieving high customer satisfaction.

Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.

Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.

Experience with influencing cross-functional partners in informal and formal settings to get things done.

1 year of retail experience preferred

A Victoria’s Secret & Co Customer Experience Lead

All Store Leadership Team responsibilities include:

Deliver an exceptional customer experience throughout the customer lifecycle; diagnosing communicating, and ensuring resolution of complex customer issues

Excellent written & verbal communication skills, patience, and empathy

Experience with (and ideally, an opinion on) various customer service platforms (ex. Zendesk), technologies, and communication channels

Build organized, process-driven customer support flows with a bias towards written documentation

Become an expert on our mission, platform, and product

Create customer-facing self service support documentation (ex. FAQs, demos)

Facilitates meetings with management to review and examine identified Innovation needs and desired outcomes stakeholdering appropriately throughout the organization

Support creation of business requirements to enable our customer experiences

Work with IT, ED&A, PS, Success, Training, Change Management, Advocacy WFM to help with things like:

Supporting creation and execution of the change management plan and strategy

Creating workflow documentation for new customer experiences

Writing test plans for validating quality and behavior of our new experiences