Help Desk Coordinator Entry Level Jobs

Experience working in a higher education environment.

Manage and supervise a team of full-time technicians and numerous student workers.

Manage help desk ticketing system, ensuring that all support requests are properly logged, prioritized, and tracked to completion.

Manage system wide departmental inventory.

Experience in IT help desk operations

Strong organizational, communication, and interpersonal skills.

(Examples of key duties are interpreted as being descriptive and not restrictive in nature)

Provides one-on-one end-user problem resolution over the phone

Delivers, tags, sets up and assists in the configuration of the end-user desktop hardware, software and peripherals

Diagnoses and resolves user network (wired/wireless) printer problems, computer hardware, e-mail and intranet access problems.

Coordinates timely repair of computer equipment covered by 3rd party vendor maintenance agreements

Communicate clearly and professionally with all users

Other duties as assigned by management

Strong analytical and problem-solving skills

Excellent verbal and written communication skills

Excellent organizational skills and attention to detail

Experience with databases i.e., Microsoft SQL and Access preferred

Experience with Visual Basic Programming preferred

Learn and perform daily management of our VoIP system.

Technical skills and problem-solving abilities.

Conduct new employee technical orientations for local and remote new hires.

Create and manage all hand receipts for mobile equipment.

Excellent Admin and Customer Service Skills.

One to three years of experience in any type of office/clerical setting.