Customer Services Business Intelligence Specialist Jobs

Design, develop and operationalize dashboards and reports for Senior and Executive Management

Ensure technical designs accurately represent the requirements and functional designs.

Jira Align experience is strongly preferred.

Experience interacting/collaborating across business areas for analysis, design, and development services in support of the Analytics environment.

Strong analytical, problem solving and critical thinking skills.

Design and implement reporting and visualization for unstructured and structured data sets.

Solid project & stakeholder management;

Create pitch collateral, presentations, dashboards and reports to Sales, Customer Success and Onboarding teams;

Operate cross-functionally, strategizing with traditional sales teams to maximize conversion;

Identify and execute opportunities to improve efficiency post-sales process;

Standardize elements of the sales process while leaving space for a personalized touch;

Create dashboards for internal stakeholders focusing on performance;

Engages in continuous learning, adjusting the application of knowledge, skills and abilities while addressing new challenges.

Advise on good practice approaches to and considerations for data management and data visualisation.

Contribute to the improvement of ARTF data management systems, including accompanying documentation.

Experience working in Python and/or R Project, DAX, SQL (MS SSQL Server), and HTML desirable.

Experience in monitoring, evaluation, and learning desirable, including in the development sector.

Experience developing PowerBI dashboards for web apps.

Leverage an understanding of client needs, data structure, and creative technical problem solving skills to design and deliver impactful dashboards.

At least BSc degree; 3+ years of professional BI experience

An endless amount of interesting, complex business challenges

A chance to influence a talent agenda that impacts over 80K employees

A collegial atmosphere to deliver innovative solutions supported by a world-class team

A supportive and vibrant multinational environment, we accept individual differences and believe in collaborative team working