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Customer Care Specialist 2 – Remote – Arizona Jobs

Customer Care Specialist 2 – Remote – Hawaii
By Nordstrom At , Honolulu, Hi
6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
+ Work from Home Subsidy!
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts

Are you looking for an exciting opportunity to provide exceptional customer service from the comfort of your own home? We are looking for a Customer Care Specialist 2 to join our team in Arizona and provide outstanding customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing excellent customer service. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview The Customer Care Specialist 2 – Remote – Arizona is responsible for providing excellent customer service to customers via phone, email, and chat. The Customer Care Specialist 2 will be responsible for resolving customer inquiries, troubleshooting customer issues, and providing technical support. Detailed Job Description The Customer Care Specialist 2 – Remote – Arizona is responsible for providing excellent customer service to customers via phone, email, and chat. The Customer Care Specialist 2 will be responsible for resolving customer inquiries, troubleshooting customer issues, and providing technical support. The Customer Care Specialist 2 will also be responsible for providing product information, answering customer questions, and providing customer feedback to the company. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot customer issues
• Knowledge of customer service software
• Knowledge of customer service processes
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• 2+ years of customer service experience
• Experience with customer service software
• Experience with customer service processes
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
Job Experience
• 2+ years of customer service experience
• Experience with customer service software
• Experience with customer service processes
• Experience with customer service best practices
Job Responsibilities
• Provide excellent customer service to customers via phone, email, and chat
• Resolve customer inquiries and troubleshoot customer issues
• Provide technical support to customers
• Provide product information and answer customer questions
• Provide customer feedback to the company