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Geek Squad Customer Service Jobs

Geek Squad Appliance Repair Technician [Honolulu- 763]
By Geek Squad At , Honolulu, 96817, Hi $26.10 - $40.53 an hour
Provides a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content.
2 years of customer service experience
1 year experience in one or more of the following: sales, delivery, installation, repair OR military equivalent
Previous experince in an in-home experience environment
Previous experience actively using and learning about technology electronics
Leads on two person jobs and complex projects as well as performs work alone.

Are you looking for a job that will let you use your tech skills to help people? Join the Geek Squad Customer Service team and use your expertise to provide top-notch tech support to our customers!

Overview Geek Squad Customer Service is a customer service team that provides technical support and assistance to customers who have purchased products from Geek Squad. The team is responsible for providing technical advice, troubleshooting, and resolving customer issues. Detailed Job Description Geek Squad Customer Service Representatives are responsible for providing technical support and assistance to customers who have purchased products from Geek Squad. The team is responsible for providing technical advice, troubleshooting, and resolving customer issues. Customer Service Representatives must be able to communicate effectively with customers and have a strong understanding of Geek Squad products and services. Job Skills Required
• Excellent customer service skills
• Ability to troubleshoot technical issues
• Knowledge of Geek Squad products and services
• Ability to communicate effectively with customers
• Ability to work independently and as part of a team
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training
• Knowledge of Geek Squad products and services
Job Knowledge
• Knowledge of Geek Squad products and services
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Technical certifications or training
Job Responsibilities
• Provide technical support and assistance to customers
• Troubleshoot technical issues
• Respond to customer inquiries
• Provide advice and guidance on Geek Squad products and services
• Resolve customer issues in a timely manner
• Maintain customer records and documentation
• Follow up with customers to ensure satisfaction