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Entry Level Customer Support Manager Jobs

Customer Support Specialist / Entry Level (Remote)
By Investtech At Seattle, WA, United States
Continuously seek ways to improve the customer experience and provide feedback to management
Excellent communication and interpersonal skills
Strong problem-solving and critical thinking abilities
Customer service experience is preferred but not required
Competitive salary and comprehensive benefits package
Remote work options and flexible scheduling

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for an Entry Level Customer Support Manager to join our team and help us provide exceptional customer service to our clients. As the Manager, you will be responsible for managing the day-to-day operations of the customer service team, ensuring customer satisfaction, and developing strategies to improve customer service. If you have a passion for customer service and are looking for an opportunity to make a difference, then this is the job for you!

Overview The Entry Level Customer Support Manager is responsible for providing customer service and support to customers. This position requires excellent customer service skills, problem-solving abilities, and the ability to work in a fast-paced environment. The Entry Level Customer Support Manager is also responsible for managing customer inquiries, resolving customer issues, and providing customer feedback. Detailed Job Description The Entry Level Customer Support Manager is responsible for providing customer service and support to customers. This includes responding to customer inquiries, resolving customer issues, and providing customer feedback. The Entry Level Customer Support Manager is also responsible for managing customer accounts, troubleshooting customer issues, and providing customer support. The Entry Level Customer Support Manager must have excellent customer service skills, problem-solving abilities, and the ability to work in a fast-paced environment. Job Skills Required
• Excellent customer service skills
• Problem-solving abilities
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Ability to handle customer complaints and disputes
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in a related field
• At least 1 year of customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Ability to handle customer complaints and disputes
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Knowledge of customer service regulations and standards
Job Experience
• At least 1 year of customer service experience
• Experience in customer service management
• Experience in customer service software, databases, and tools
• Experience in customer service policies and procedures
• Experience in customer service best practices
• Experience in customer service regulations and standards
Job Responsibilities
• Respond to customer inquiries and resolve customer issues
• Manage customer accounts and provide customer support
• Troubleshoot customer issues and provide customer feedback
• Monitor customer service performance and provide customer feedback
• Develop customer service policies and procedures
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