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Customer Service and Support Representative Jobs

Director, Customer And Driver Support
By Returnmates At Los Angeles, CA, United States
A minimum of 6-8 years of experience in customer service, business management, investment banking, consulting, or a high-growth startup experience
Experience in customer service technology implementations, migrations, and change management programming
Develop and maintain a dynamic workforce management model that aligns with forecasted and actual staffing needs
Deep knowledge of industry trends and best practices in customer support, leveraging this knowledge to continuously improve the customer experience
Direct all phases of operations and process improvement through developing rigorous, best-in-class Standard Operating Procedures and Brand Requirements
Manage customer payouts, credits, and refunds ensuring timely and accurate resolution of financial transactions, as well as monitor fraudulent activity

Are you looking for a job that offers great customer service and support? We are looking for a Customer Service and Support Representative to join our team! You will be responsible for providing excellent customer service and support to our customers. You will be the first point of contact for our customers and will be expected to provide timely and accurate responses to their inquiries. If you have a passion for customer service and are looking for an opportunity to make a difference, then this is the job for you!

A Customer Service and Support Representative is responsible for providing customer service and technical support to customers. They are the first point of contact for customers and are responsible for resolving customer inquiries, complaints, and issues.

What is Customer Service and Support Representative Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot and problem solve
• Knowledge of customer service principles and practices
• Proficiency in computer applications
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team

What is Customer Service and Support Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer applications

What is Customer Service and Support Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

What is Customer Service and Support Representative Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a technical support role

What is Customer Service and Support Representative Responsibilities?

• Respond to customer inquiries and complaints
• Troubleshoot and resolve customer issues
• Provide technical support to customers
• Update customer records in customer service software
• Follow up with customers to ensure their satisfaction
• Maintain customer service