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Assistant Customer Service Manager Jobs

Customer Service Associate/Assistant Property Manager
By West Coast Self-Storage At Pullman, WA, United States
Retail Sales, Cash Management, and Customer Service experience
Basic computer skills and working knowledge MS Office products (ie: Excel, Word, Outlook)
Manage, audit and balance cash drawer and petty cash
Ability to self-manage while working independently to complete team and company objectives
Customer Service Associate/Assistant Property Manager
$16.50/hour plus MONTHLY & QUARTERLY BONUS potential!
Assistant Customer Service Manager
By ALASKA AIRLINES FOUNDATION At United States
You are knowledgeable and have built and/or supported presentation development for senior management
You are experienced in expense report management
Create and edit senior management presentations utilizing PowerPoint.
Maintain distribution lists, SharePoint sites and file management.
Ability to interact with all levels of employees including senior management.
Calm and confident during high stress situations, experienced in handling confidential and sensitive materials with discretion

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for an experienced Assistant Customer Service Manager to join our team and help us provide exceptional customer service to our customers. As the Assistant Customer Service Manager, you will be responsible for leading and motivating your team, developing customer service strategies, and ensuring customer satisfaction. If you have the skills and experience to take on this challenging role, we would love to hear from you!

Overview The Assistant Customer Service Manager is responsible for providing customer service support to customers, managing customer service staff, and ensuring customer satisfaction. This position requires excellent communication and customer service skills, as well as the ability to manage and motivate a team. Detailed Job Description

The Assistant Customer Service Manager is responsible for providing customer service support to customers, managing customer service staff, and ensuring customer satisfaction. This position requires excellent communication and customer service skills, as well as the ability to manage and motivate a team. The Assistant Customer Service Manager will be responsible for:

• Responding to customer inquiries and complaints in a timely and professional manner
• Assisting customers with product and service inquiries
• Managing customer service staff, including training and performance management
• Developing and implementing customer service policies and procedures
• Monitoring customer service performance and providing feedback
• Ensuring customer satisfaction by resolving customer issues
• Developing and maintaining relationships with customers
• Identifying customer service trends and making recommendations for improvement
Job Skills Required
• Excellent communication and customer service skills
• Ability to manage and motivate a team
• Knowledge of customer service policies and procedures
• Ability to identify customer service trends and make recommendations for improvement
• Problem-solving and conflict resolution skills
• Knowledge of customer service software
• Proficiency in Microsoft Office
Job Qualifications
• Bachelor’s degree in Business Administration or related field
• At least 3 years of customer service experience
• Previous experience managing customer service staff
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Experience
• At least 3 years of customer service experience
• Previous experience managing customer service staff
Job Responsibilities
• Responding to customer inquiries and complaints in a timely and professional manner
• Assisting customers with product and service inquiries
• Managing customer service staff, including training and performance management
• Developing and implementing customer service policies and procedures
• Monitoring customer service performance and providing feedback
• Ensuring customer satisfaction by resolving customer issues
• Developing and maintaining relationships with customers
• Identifying customer service trends and making recommendations for improvement