Workstation Support Technician Jobs

Summary

Responsible for the installation and configuration of workstation software and hardware for IT users. Learns to identify proper documented procedures and scripts used for troubleshooting end user problems.

Description

Position Purpose:

Responsible for the installation and configuration of workstation software and hardware for IT users. Learns to identify proper documented procedures and scripts used for troubleshooting end user problems.

What You’ll Do

• Maintains workstation hardware and software. Replaces hardware that has become faulty and corrects software issues. May order replacement parts and track status/inventory of items. Ensures tools and equipment are licensed and approved by IS purchasing.
• Following established policies and procedures, assists in rollout and installation of workstation software and hardware. Performs software updates and handles moves, computer setup and peripherals from site to site.
• Complete data backups and restorations for users. Assists customers/users and answers questions regarding their equipment. May perform software testing and evaluation of new software and hardware prior to production.

Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

Required Education

To Qualify for This Position, You’ll Need:

• Associate Degree in Computer Science, Information Technology, or other job-related field OR
• 2 years of job-related work experience.

Required Skills And Abilities

• Strong customer service skills.
• Able to provide Tier II support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.
• Able to identify and follow proper documented procedures and scripts used for troubleshooting problems.

Required Software And Other Tools

• Familiarity with computer and workstation equipment.

Required Licenses And Certificates

• A+ Certification

We Prefer That You Have

• 1 year of Medicare (CGS) support experience.
• Experience with addressing companywide outages.
• Thorough knowledge of MS Office products.
• Experience in leading large project level efforts
• 1 year-of technical operations support experience.
• High energy, self-starter, team player, works well with little to no supervision, positive, overtime as needed, sticks to work schedule & schedules leave.
• Experience with enterprise asset management solution.
• Vast knowledge of Network printer configuration, deployment, troubleshooting, and cert authentication.

What We Can Do For You

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Wellness program and healthy lifestyle premium discount
• Tuition assistance
• 401K retirement savings plan with company match
• Discounts to movies, theaters, zoos, theme parks and more
• Paid Time Off (PTO)
• Employee Assistance
• On-site cafeterias and fitness centers in major locations
• Subsidized health plans, dental and vision coverage
• Life Insurance
• Service recognition

What To Expect Next

After submitting your application, our recruiting team members will review your resume to ensure that you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.