Wellness Membership Advisor Jobs

Elements Massage Whitefish Bay is looking for an engaging, fearless, outgoing personality to lead the sales and customer service of potential clients and current members. Our business is built on Wellness Program sales and we award our team when we meet our objectives. We are seeking candidates with a passion for customer service and wellness.

PERMANENT PART OR FULL TIME EMPLOYMENT - NOT JUST A SUMMER JOB

If you’re looking for a sales associate or customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Elements Massage is a wellness studio looking for an engaging, fearless, and outgoing personality to lead retail sales and customer service of potential clients and current members. We are focused on care and compassion towards our customers and our community, and the right candidate will create an exceptional massage experience for every client from the moment they walk in the studio, beginning with a smile!

Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives. Our team members will earn commissions and bonuses for session enhancements, wellness plan and gift cards sales, and thus, have opportunities to earn additional compensation.

• This is not a seasonal position*

Studio Specific Benefits

• Short-term and long-term disability insurance
• Career advancement and leadership opportunities
• Commissions and bonuses based on monthly conversion numbers and enhancement upgrades
• Life insurance
• A complimentary monthly massage at the studio
• Paid time off
• Medical, Dental and Vision insurance
• Flexible scheduling
• Pay $13-$14 per hour depending on experience
• Eligibility requirements and waiting periods may apply.

Responsibilities And Duties

• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Ability to handle multiple priorities simultaneously while maintaining a stress-free environment.
• Managing the schedule to ensure maximization of available appointment slots, handling online bookings and re-booking clients after appointments.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
• Driven to create the best work environment for the employees and the best experiences for the client.
• Informing all clients about the benefits of the Elements Wellness Program, a no-hassle membership plan
• Must like talking, but more importantly, love listening to all new clients, established clients, and prospective clients.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Being the first and final face of hospitality, whether on the phone or in the studio
• Light housekeeping duties
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Can turn every incident of client criticism to a story of great customer service.