Weekend Overnight Closer Jobs

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties And Responsibilities

• Punctuality and reliability is a must.
• Strong listener with the ability to empathize and problem solve.
• Close shift for that business day.
• Facilitate needed updates to member’s accounts.
• Continual standing and walking during shift.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Ability to work 3rd shift (overnights).
• High School diploma/GED equivalent required.
• Greet members, prospective members and guests, providing exceptional customer service.
• Must be able to occassionally lift up to 50 lbs.
• Customer service background preferred.
• Create a bank deposit for next day.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Basic computer proficiency.
• Take prospective members on tours.
• Check members into the system.
• A passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• New member sign-up.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Upbeat and positive attitude!
• Continual talking in person or on the phone during shift.
• Assist in maintaining the neatness and cleanliness of the club.
• Will occasionally encounter toxic chemicals during shift.
• Must be 18 years of age or older.
• Handle all front desk related activities including: