Website Manager Jobs

LOCATION: San Francisco, CA or Washington, DC

STATUS: Full-Time

PROGRAM AREA: Communications

SALARY RANGE: $85,000-$95,000

Position Summary:

KFF is a nonprofit leader in health policy analysis, polling and survey research, and health journalism. KFF serves as a nonpartisan source of facts, information, and analysis for policymakers, the health care community, and the public.

Within the Communications team, KFF is seeking a Website Manager to oversee the organization’s website, KFF.org, and help bring engaging data visualizations and other research-driven web products to life. This position plays a crucial role on the Communications team by maintaining the organization’s website and WordPress CMS, managing enhancements and fixes, and ensuring accessibility and an overall positive user experience.

Working closely with the Senior Director for Digital and Creative, the Website Manager oversees the daily technical management of the KFF.org website, working closely with an external firm and in an Agile environment. The Website Manager also serves as the “product manager” for the website, liaising between program staff, Communications staff, design leads, and developers to publish digital features using the latest technologies that meet organizational goals. This involves overseeing the full life cycle of a range of web-based projects, such as data visualizations and interactive maps, from conception to QA and launch. This position would also play a critical role in a potential website redesign.

With a blend of website, product, and project management, this role is an exciting opportunity to hone a range of technology and management skills while collaborating with a great, mission-oriented team. The ideal candidate is a problem-solver with strong technical skills, curiosity, and a proactive mindset. The successful candidate will have a strong foundation in overseeing development of a website using a WordPress CMS, including experience with Gutenberg editor. The individual will also have a proven track record of successfully balancing internal and external audience needs and providing creative and successful solutions.

Principal Duties and Responsibilities:

• Serve as day-to-day website lead, working in close collaboration with web development vendor in an Agile environment, using a project management tool (Jira).
• Oversee QA: troubleshooting, identifying and reporting bugs to web vendor, overseeing thorough testing of fixes, working closely with an agency. Communicate status of fixes to relevant colleagues in a timely manner.
• Work closely with communications colleagues to measure and analyze website performance, including implementing and using Google Analytics.
• Analyze performance, identify testing opportunities, and implement optimizations for existing products.
• 40% Product Management:
  • Guide web-based product strategy and development with a user-centric approach.
  • Serve as a liaison between program staff, Communications staff, design leads, and developers in the development and maintenance of web-based products on an ongoing basis. Communicate updates and progress from one team to another.
  • Manage a cross-functional group of stakeholders to develop and launch digital products in an Agile environment, collaborating closely with an external firm.
  • Oversee the full life cycle of a digital project from conception to QA and launch. This can include interviewing stakeholders and end-users, creating user journeys, building and communicating requirements, developing roadmaps, timelines and testing plans, and facilitating UAT.
  • Discover opportunities to enhance product features and offering, and present findings to senior leaders.
  • Help shape development priorities and the long-term roadmap by facilitating planning across in-house staff and developers.
  • Facilitate retrospectives to improve internal processes around development and launch.
    
• 40% Website Management:
  • Serve as day-to-day website lead, working in close collaboration with web development vendor in an Agile environment, using a project management tool (Jira).
  • Organize and manage all web development project schedules and task requests in partnership with development agency. Oversee the development pipeline, prioritizing fixes, enhancements, and new development. Assign projects to development partners, track progress to meet deadlines and budgets.
  • Oversee QA: troubleshooting, identifying and reporting bugs to web vendor, overseeing thorough testing of fixes, working closely with an agency. Communicate status of fixes to relevant colleagues in a timely manner.
  • Daily management of WordPress, such as assisting with staff account set-up and training, and conducting basic non-developer updates to the website as appropriate.
  • Ensure website performance and security by planning for and managing maintenance upgrades.
  • Draft documentation of development tasks.
  • Work closely with, and provide back-up support to, the web production team on publishing content on KFF.org.
  • Work closely with communications colleagues to measure and analyze website performance, including implementing and using Google Analytics.
  • Seek to improve both accessibility of the website and the overall user experience.
  • Analyze performance, identify testing opportunities, and implement optimizations for existing products.
    
    
• Organize and manage all web development project schedules and task requests in partnership with development agency. Oversee the development pipeline, prioritizing fixes, enhancements, and new development. Assign projects to development partners, track progress to meet deadlines and budgets.
• Oversee the full life cycle of a digital project from conception to QA and launch. This can include interviewing stakeholders and end-users, creating user journeys, building and communicating requirements, developing roadmaps, timelines and testing plans, and facilitating UAT.
• Daily management of WordPress, such as assisting with staff account set-up and training, and conducting basic non-developer updates to the website as appropriate.
• Ensure website performance and security by planning for and managing maintenance upgrades.
• Guide web-based product strategy and development with a user-centric approach.
• Manage a cross-functional group of stakeholders to develop and launch digital products in an Agile environment, collaborating closely with an external firm.
• Facilitate retrospectives to improve internal processes around development and launch.
• Work closely with, and provide back-up support to, the web production team on publishing content on KFF.org.
• Serve as a liaison between program staff, Communications staff, design leads, and developers in the development and maintenance of web-based products on an ongoing basis. Communicate updates and progress from one team to another.
• Seek to improve both accessibility of the website and the overall user experience.
• Draft documentation of development tasks.
• Help shape development priorities and the long-term roadmap by facilitating planning across in-house staff and developers.
• Discover opportunities to enhance product features and offering, and present findings to senior leaders.

• Working closely with Communications colleagues and vendors, help ensure that the redesigned website launches on time and within budget, by developing timelines, gathering information and specs, and communicating and enforcing deadlines.
• Working with developers, assist with efficient content migration, testing and QA.
• Meet with internal stakeholders to develop detailed technical requirements, document and report them to senior leadership and vendors.
• Working with a website development vendor and key members of the Communications team, help manage the process of redesigning and launching a new website.
• 20% Project Management:
  • Working with a website development vendor and key members of the Communications team, help manage the process of redesigning and launching a new website.
  • Meet with internal stakeholders to develop detailed technical requirements, document and report them to senior leadership and vendors.
  • Working closely with Communications colleagues and vendors, help ensure that the redesigned website launches on time and within budget, by developing timelines, gathering information and specs, and communicating and enforcing deadlines.
  • Working with developers, assist with efficient content migration, testing and QA.
    

Required Qualifications:

• Knowledge of basic HTML and CSS.
• Minimum 3 years of experience managing a website.
• Experience working in an agile development environment.
• Bachelor's degree required, degrees in Interactive Design, Management Information Systems, Computer Science, Communications, Journalism, or relevant field preferred.
• Advanced proficiency in WordPress, especially the Gutenberg editor.

• Experience conducting user testing.

• Experience with producing data visualizations and/or UX design a plus.
• Experience working with Google Analytics, and project management tools such as Jira and Asana a plus.
• Demonstrated success in project management, experience articulating objectives and measuring outcomes.

• Excellent problem-solving, analytical, collaboration, and facilitation, skills.
• Strong written, oral, interpersonal communication and time-management skills and adept at presenting complicated information in a compelling and straightforward manner.

• Highly self-motivated and directed, with keen attention to detail.
• Ability to work in a team-oriented, collaborative environment, for a bi-coastal organization.

• Interest in health policy a plus.

• Authorization to work in the United States.

This full-time position will be based in KFF’s San Francisco headquarters or in its Washington, DC office. KFF is currently working a hybrid schedule and requires all staff to work in the office a minimum of 2 days a week, with a longer-term hybrid policy of 3 days a week.

Compensation

KFF provides a compensation package that is competitive and commensurate with experience and qualifications.

The annual salary range for the Website Manager position is between $85,000 and $95,000. Offers are based on the candidate's years of experience and KFF’s practice of upholding salary equity. KFF also offers a generous, comprehensive benefits package.

How to Apply

If this position is of interest to you, and you have the requisite experience and qualifications, please apply.

KFF has an efficient applicant review process and will contact candidates who have applied for this position and whose qualifications most closely fit the criteria for the job. No phone inquiries please.

KFF requires all employees to be up to date on their COVID-19 vaccinations.

It is the policy of KFF to actively promote a diverse and inclusive workplace in every respect, and to provide equal employment opportunities to all qualified applicants and employees in every phase of employment without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status, political affiliation, arrest or conviction records, or other categories protected under the law.