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Company | Herff Jones |
Address | Indiana, United States |
Employment type | FULL_TIME |
Salary | |
Category | Consumer Goods |
Expires | 2023-06-08 |
Posted at | 1 year ago |
JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT
- Successfully worked in a high tier of support on very large SaaS applications.
- Experience with Amazon Web Services considered a plus.
- At least 2-5 years of experience writing Java
- Experience working in highly collaborative teams.
- Demonstrated knowledge of analytics tools (Splunk or New Relic preferred)
- Experience with Jenkins considered a plus.
- Ability to hand write SQL queries
- Experience with ticketing and bug tracking systems
- At least one year of experience writing HTML, JavaScript, or Angular.
- High school diploma or GED required.
- Experience with Source Code Management Tools (Git Preferred)
- Shown an aptitude for working in a quickly changing environment, while maintaining a positive attitude.
- Demonstrated ability to work independently to solve complex customer issues.
- Associate’s or Bachelor’s degree in an IT field preferred.
- Review and analyze core application metrics to assess performance
- Develop tools to help us better support our customers.
- Review other Developers’ code to ensure the highest level of quality.
- Solve customer issues in a timely manner.
- Challenge team leadership with new ideas and approaches to common problems experienced by our customers, both internal and external.
- Work closely with other support team members to discuss and solve issues.
- Develop code for regular maintenance releases.
- Develop solutions to technical debt items, to improve app stability and maintainability.
- Assist support lead in improving processes and documentation across the team.
- Work with a team of experienced developers to improve the level of support for the flagship SaaS of the Yearbook division.
- Investigating and solving unique customer issues, which can’t be handled by the customer-facing technical support team.
- Identify areas and solutions for future improvement to the application.
- Identify and fix software bugs.
- Ability to sit in front of a computer for hours at a time.
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