Ward Clerk Transcriber Jobs

This position is responsible for supporting and coordinating the administrative activities of the nursing unit. May be assigned to cover multiple units per Medical Center protocol.

• Order transcription is legible, dated, and timed.
• Assures that supplies are ordered and available for use.
• Call or fax prescriptions into pharmacy.
• Orders materials and supplies for the unit. As needed, per Unit, collects equipment and medication.
• Maintains the Minimum Medical record.
• Transports patients, equipment, supplies, and specimens throughout the Medical center utilizing proper body mechanics.
• Answers call system; follows up with the nurse, patient and/or family as appropriate.
• Schedules tests and coordinates patient care activities in collaboration with the RN and other departments to assure timely and appropriate action.
• Acts as greeter for the unit, greeting new patients and their families.
• Organize and maintain department files, records, handbooks, manuals, and committee minutes.
• In conjunction with Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart.
• Responds to stat requests.
• Assures availability of pertinent information, i.e., outpatient charts, other hospital records, etc.
• Participates in departmental process improvement activities, i.e., planning, measuring/ monitoring, assessing, and improving.
• Utilizes effective communication strategies, including chain of command and issue escalation, which result in intended outcomes.
• Prepares discharge packets and other documents for patients.
• Utilizes payroll and non-payroll resources to their maximum potential.
• Initiates units downtime procedures when necessary.
• Demonstrates a professional, supportive attitude.
• Assists unit personnel in the use of the electronic medical record and other systems; may act as the unit resource for computer-related issues.
• Customer Service Practices customer service standards as defined by the Service Area, Medical Center, and specific department.
• Reports to assigned area promptly, being present and available for report at beginning of assigned shift.
• Anticipates the customers desires and take proactive steps to meet those needs.
• Assures a clean, orderly, and functional work environment.
• Competencies: The Ward Clerk Transcriber demonstrates proficiency by exhibiting the following skills, competencies, and behaviors.
• Assures accurate census by inputting admission, discharge, and transfers in a timely manner and before deadlines.
• Maintains telephone courtesy at all times including receiving, transferring calls, or taking messages.
• Supports a collaborative labor-management partnership environment.
• Participates in hourly rounding to promote service excellence.
• Provides general information and reception activities for patient/member/staff.
• Adheres to Regional Attendance Policy.
• Promptly answers call lights, alarms and patient requests.
• Prioritizes work assignments appropriately to ensure completion of patient care activities and notifies Registered Nurse if unable to complete assignments.
• Identifies and supports new ideas.
• Coordinates discharge times, contacts family members with pending discharge times, assists and facilitates a timely discharge when the patient is ready.
• Team Commitment - Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others.
• Prints and distributes diagnostic reports and notifies appropriate personnel of abnormal lab results.
• Maintains medical records in appropriate order and readily available, assembles and disassembles charts as needed.
• Performs other duties as assigned.
• Maintain inventory of patient education materials.
• Collect, sort, and deliver mail; prepare outgoing mail.
• Identifies and assists in systems improvement that needs simplification or correction.
• Identifies and reports incomplete findings.
• Makes follow-up appointments for patients as necessary.
• National Language:
• Complies with regulatory requirements, policies, procedures, and standards of practice.
• Keeps self-informed of activities on the unit and makes recommendation for change.
• Communicates with other units/departments.
• Customer Service - Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other.
• May support Environmental Services in the data entry into the ADT system the status of clean and dirty beds.
• Answers and appropriately routes internal and external telephone calls.
• May cross train as a receptionist: (ED only).
• Maintains and protects patient confidentiality.
• Leadership Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Fiscal Responsibility Organizes work to minimize the use of overtime.
• Clinical Outcomes Applies standard precautions.
• Takes accountability for own actions and accepts constructive criticism.
• Keeps a safe environment for self and others.
• Participates in problem identification and resolution.
• Compliance Accountability:
• Demonstrates ability to problem solve with other departments in order to assist member resolution.
• Confronts difficult or conflict situations constructively and seeks appropriate assistance.
• Participates with the assessment of current and future unit learning needs and development of annual educational plan.
• Supervisory Responsibilities:
• Demonstrates competencies during the probationary period and ongoing by completion of departmental competency validation.
• In certain circumstances assists with other unit duties such as collecting meal trays, taking specimens (i.e. blood) to the lab, etc.
• Updates the units white board.
• Assists in maintaining an accurate and up-to-date medical record.
• Establishes and maintains inter-intra departmental communications and relationships.
• The Ward Clerk Transcriber demonstrates proficiency by exhibiting the following skills, competencies, and behaviors.
• Processes, transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record, including event management.
• Coordinates hospitalization transfer and transportation.
• Assists members who are less than satisfied with their experience by listening and taking responsibility within their scope to ensure that the issue is resolved.
• Maintains the units business equipment, including maintaining appropriately charged wireless carts. Arranges for special maintenance or repair of the units business equipment.
• Documentation Accurately and promptly transcribes physician orders as evidenced by updated department forms and active orders within specific time frame according to standard.
• This job has no supervisory responsibilities.
• Minimizes personal phone call time.
• Attends all mandatory meetings and in-services, a minimum of 50% of staff meetings, and actively participates in other departmental professional development (Requirement may vary for per diem staff).
• May help to facilitate co-pay collections by communicating with the Admitting office when family members are present on the unit, relaying information to Admitting or to the patient/family, etc.
• Provide mgmt or hospital Bed Coordinator with updates on open beds.
• Will have to float to other departments as needed.
• Utilizes computer systems and communication equipment effectively and efficiently.

• N/A.

• Successful completion of medical terminology.
• High School Diploma or General Education Development (GED) required.

• SCAL GRANDFATHER US-BLS OR Basic Life Support

• Typing 30 WPM Communicates in a clear, concise manner appropriate to the developmental stage of the patient.
• Ability to learn policies and procedures.
• Working knowledge of computer applications to include Windows.
• Basic knowledge of office equipment (fax machine, copy machine, scanner).
• Ability to clearly speak, read, write and thoroughly understand English.
• Working knowledge of PCs and the ability to navigate in a Windows environment utilizing a mouse.
• Ability to read and comprehend complex instructions, correspondence and medical record documents in English.
• Ability to write correspondence in email.
• Ability to learn software applications.

• Spanish/Mandarin fluency preferred

Notes:

• This is an on call position, days and hours may vary.

• May work weekends.

PrimaryLocation : California,Baldwin Park,Baldwin Park Medical Offices
HoursPerWeek : 1
Shift : Night
Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat
WorkingHoursStart : 11:00 PM
WorkingHoursEnd : 07:30 AM
Job Schedule : Call-in/On-Call
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : B01|SEIU|Local 399
Job Level : Individual Contributor
Job Category : Clinical Support
Department : Baldwin Park MOB - Emergency - 0806
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.