Wait Staff Jobs

Who are we hiring?

Are you looking to work for a world leader in live entertainment? Want to experience the roar of the crowd or the thrill of a lifetime, every night? Join Madison Square Garden Entertainment and you’ll be a part of the action as we make unforgettable happen for our guests. ROLE SUMMARY: During Arena events, the Madison Club Wait Staff provides beverage service to guests at tables and assists with any food or general event related guest inquiries. This individual exhibits a warm, friendly and professional demeanor at all times to further enhance the guest experience.

What will you do?

• Handle cash and credit card transactions, ensuring charges are accurate and returning correct change to guests
• Maintains the cleanliness of assigned work area and assist with all guest service functions
• Able to walk and stand during the entire shift and assisting with set up of the dining room and other work areas
• Provide excellent customer service to guests and for serve food and beverages to guests in a timely, courteous and accurate manner
• Set up club space prior to event and maintain cleanliness of space during event to include re-setting tables and stations as required
• Responsible for checking identification of guests to ensure they are of legal age to consume alcoholic beverages
• Address any guest questions or concerns, escalating to Supervisor as needed
• Take accurate beverage order and deliver beverages to guests in a timely and courteous manner
• Adhere to Department of Health food handling regulations and Company’s alcohol service guidelines
• Madison Club Wait Staff will also be assigned to work in The Lounges and The Loft. During non-club events, Madison Club Wait Staff may be assigned to work in Catering.

What do you need to succeed?

• Experience using POS system
• Prior wait staff experience required.
• Commitment to guest service and ability to handle a high-energy environment
• Food & Beverage product knowledge; Proper knowledge of New York State Board of Health Food and alcohol handling rules a plus
• Proven ability to listen, understand and communicate effectively
• TEAM Certification a plus
• Available to work flexible hours
• Minimum of 2 years Food & Beverage experience in a front of house role
• Work well under pressure and have a professional appearance and demeanor. This person must have good communication skills, a commitment to high-quality customer service and be able to handle the high-pressure environment

• Able to walk and stand during the entire shift
• Must be of legal age to serve alcohol
• This position works nights, weekends and holidays.

Why is MSG for me?

We invite you to create an exceptional career at MSG

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. #LI-JV1