Vp, Implementation Jobs

The Vice President of Implementations is responsible for delivering against the business goals in Payments related specifically to client implementations. This individual will provide strategic leadership to the implementation team, collaborate closely with other client-facing and non-client facing departments, and be responsible for accurate execution of implementations, seamless client experiences and employee engagement.

Responsibilities

• Build the “voice of the customer” and associated client satisfaction metrics (internal and external) into implementation processes and tools
• Ensure timely, accurate, and complete reporting on the operating conditions and progress for implementations and the implementations pipeline
• Drive employee motivation and belonging by fostering an environment of high performance, fun, collaboration and resilience
• Ensure efficient and effective day-to-day operations in the implementation team, including troubleshooting and issue resolution – maximize productivity and efficiency
• Develop a tight internal network of key stakeholders including individuals in sales, account management, IT, product, finance, client experience, marketing and other teams
• Maintain awareness and communicate market and industry trends as relevant to the Payments business unit
• Partner across Payments to develop and maintain systems, processes, and people approaches designed to accommodate client needs and rapid growth objectives for implementations
• Grow next-level leaders including successors for Director-level+ positions by attracting, developing, and retaining top talent (including sharing talent across account management, sales, client experience and other areas)

Skills + ATTRIBUTES:

• Ability to develop constructive relationships and effectively communicate with all levels of the organization, includes translating technical information to non-technical audiences
• Energetic, creative and forward-looking
• Change management
• Expert-level financial acumen and analytical skill
• Proficiency with database management tools and presentation of data
• Strong organizational and project management skills
• Familiarity with process improvement methodologies and practices
• Experience in building strong teams and talent management

Experiences + Background:

• Some travel may be require
• Bachelor’s degree in healthcare business management or related field; MBA preferred
• Client-facing experience including management of complex projects with multiple stakeholders and/or conflicting priorities
• Experience with managing capital expenditure planning, budgets to support strategic business plans
• Experience successfully leading diverse and geographically dispersed teams in a hybrid and/or remote working environment
• 10+ years of related experience (healthcare operations or technology software implementation including capturing functional requirements and translating into technical requirements)

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Zelis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.