Visitor Experience Manager - Louisville, Ky

Position: Visitor Experience Manager – Louisville Location
Shifts: Location hours are planned for Tuesday – Saturday, 10:00 – 6:00. Flexibility to work other days/hours for special functions, potential holiday operations as well.
Reports to: Vice President of Hospitality
Company/Location Overview
No secrets. No myths. No fabricated stories.
Bardstown Bourbon Company is a new blend of bourbon makers creating the next industry standard through unparalleled transparency, collaboration, and innovation.
With the most technically advanced and sophisticated distillery in the country, our pledge of transparency is on full display through open spaces and clear glass, putting the art and science of whiskey-making front and center for all to see. In the heart of the Bourbon Capital of the World ™ , Bardstown Bourbon Co. produces not only our own award-winning and highly sought-after blended bourbons, ryes and finished whiskies, but custom distills and ages whiskies for many brands, from start-up pours to established top shelves.
We are the premiere destination on the Kentucky Bourbon Trail ® , combining distilling, culinary, and beverage expertise to create a modern, authentic experience that will engage and delight the bourbon novice and the most sophisticated aficionado.
At our on-site restaurant, Bardstown Bourbon Co. Kitchen and Bar, visitors enjoy chef-driven yet approachable Southern cuisine with international flair paired with creative cocktails, a vast collection of spirits, curated wine list, and our one-of-a-kind Vintage Library, our ode to distilling history stocked with old and rare finds dating back to the 19th century.
Green River Distillery is located in Owensboro and is the 10th oldest distillery in the state producing more than 90,000 barrels of bourbon and rye for its own brands and partners. They produce the flagship Green River Kentucky Straight Bourbon Whiskey which started in 1885 and was re-launched in February 2022.
At Bardstown Bourbon Company, see how we are moving the industry forward and NEVER STANDING STILL. For more information, please visit www.bardstownbourbon.com and www.greenriverdistilling.com
Position Summary
We are looking for an enthusiastic Visitor Center Manager to provide an excellent guest experience for our new Downtown Louisville location. This will be a key role in the marketing and management of the Bardstown Bourbon Company Louisville experience. This new position will be responsible for ensuring the guest experience meets Brand direction and exceeds the expectations of all visitors. This role will lead a large hourly team and mixology team whose focus is on providing a unique and super premium brand experience for guests of Bardstown Bourbon Company in a brand-new satellite location. The role will be heavily involved with goal setting, using analytics to improve operations and measure performance. The Lou BBC VE Manager will maintain and operate a safe, responsible, and compliant environment for our guests and employees. The Manager will foster excellent team morale and an inclusive culture for our employeesacross this new satellite location in down Louisville. This position reports to the Vice President of Hospitality for Bardstown Bourbon Company and Green River Distillery.
Position Responsibilities

• Provide oversight of our entire satellite Visitor Experience including our Guest Services & Tasting Experiences, the Retail Operation, Cocktail Experience, Trade/Media/VIP Experiences, and external and internal Events. Assist in the staffing and management of approximately eight hourly employees.
• Other duties as assigned.
• Leads, guides, and directs the activities associated with developing a one-of-a-kind guest experience for our consumers, trade, media, and VIP guests at the Bardstown Bourbon Company-Louisville. Operate under a hospitality-first mindset, create a warm, welcoming, and inclusive experience for all guests.
• Work closely with the VP of Hospitality to implement both long and short term operational strategic plans for the overall success of this satellite location and ensure brand visitor experience goals are met on an annual basis and budget is managed.
• Drive performances of team members and create a culture of teamwork and enthusiasm for providing a superb guest experience.
• Schedule employees and review timecards for accuracy. Provide tip report for payroll.
• Must be willing to take the company-paid course and become certified Stave & Thief Executive Bourbon Steward.
• Responsible for the online booking program, credit card/cash management process and serves as the primary point of contact with the online booking software provider.
• Ensure employees are well trained in their roles and cross trained. Support continual development and longer-term career goals.
• Create a weekly schedule for Visitors Experience Representatives.
• Seeks ways to identify and implement synergies between our homeplace in Bardstown.
• Communicate all Visitor Experience activities with the homeplace on a regular basis, including planning and operational changes. Seek to drive synergies in the guest experience across departments and maintain alignment with brand strategy and homeplace strategic plan.
• Develop annual goals and objectives in collaboration with the VP, Hospitality establishing monthly KPI goals.
• Leverage Homeplace analytics tools to track performance, identify opportunities and make data driven decisions. Provide an overview to the VP of Hospitality on a monthly basis regarding on-going operational staffing, ticket, retail, and bar revenue performance and variances to the budget. Tracks daily visitor counts and manages visitor count reporting.

Preferred Qualifications

• Strong communication, problem solving, and decision-making skills.
• Minimum two years’ leadership experience.
• Minimum 5 years’ work experience in a hospitality environment.
• Bachelor’s Degree in business, hospitality, or related field.
• Experience in a bourbon related hospitality environment highly desirable.
• Knowledge of bourbon/cocktails desirable.
• Ability to lead multiple employee types with strong mentoring, and coaching skills.

The Bardstown Bourbon Company is committed to equality of opportunity in all aspects of employment. It is the policy of The Bardstown Bourbon Company to provide full and equal employment opportunities to all employees and potential employees, without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.