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Visa Fraud Specialist Jobs

Company

Charles Schwab
Address , Phoenix, 85044
Employment type
Salary $49,100 - $93,700 a year
Expires 2023-12-09
Posted at 9 months ago
Job Description

Your Opportunity


At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Visa Fraud Investigations team (VFI) is a department within the Financial Crimes Risk Management Enterprise. Our charter is to protect our client’s and the firm’s assets by preventing and mitigating fraud losses. VFI is tasked with conducting reviews of client accounts for potential fraud, investigations and pursuing recovery efforts of unauthorized debits to client accounts. The Specialist is in charge of conducting Visa debit card investigations and the review of fraud alerts. Specialists for the VFI team must demonstrate initiative with minimal direct supervision when addressing their daily responsibilities. All casework must be completed within well-defined regulatory guidelines in an environment that is fast paced and demanding. Consistency in exercising sound judgment and the ability to make decisions with respect to risk and fraud issues is key.

What you have


Required qualifications:
  • Ability to communicate effectively through verbal and written communication
  • Proven personal initiative to work through new and unfamiliar issues with mentorship while demonstrating good judgment and decision making with regard to risk issues
  • Effective skills in the management of personal workloads with an emphasis on producing quality work with minimal errors in a demanding environment
  • Working knowledge of Regulation E
  • 1 - 3 years financial services/banking experience with direct customer contact servicing Visa Check Card
  • Knowledge of the business with respect to Visa debit card transactions (System knowledge to include, but not limited to: Visa CATS (Client Administrative Tools & Services), Visa Online and Visa Risk Manager
  • Demonstrated work history of working well with others in a team environment
Preferred qualifications:
  • 6 months or more of investigative experience in the areas of: Visa Check Card fraud investigations
  • In addition to the salary range, this role is also eligible for bonus or incentive opportunities