Virtual Monitoring Attendant - Full Time - Day Shift

OPERATIONS: Maintains visual observation at all times, monitoring patient behaviors and movements. Capable of continuous monitoring of up to 12 patients at one time. Remains alert at all times while on duty. Recognizes behaviors that could result in potential harm to patient. Supports the plan of care for patient requiring virtual monitoring. Verbally redirects patient over digital 2-way audio device using a microphone and headset. Immediately summons the nursing staff if the patient requires assistance. Documents according to guidelines in an accurate and timely manner. Provides nursing staff with information in a timely fashion when patient appears to pose a threat to themselves or others. Participates in a collaborative identification and reporting of patient safety issues. Seeks assistance with removal of any potential safety hazard from room and reports findings to appropriate staff members.

QUALITY/SAFETY/REGULATORY: Provides nursing staff with information in a timely fashion when patient appears to pose a threat to themselves or others. Participates in a collaborative identification and reporting of patient safety issues. Assures patient environment safety. Seeks assistance from Nursing staff with removal of any potential safety hazard from room. Recognizes and communicates issues/occurrences utilizing established lines of authority and assists in identifying ways to resolve variances or unacceptable outcomes. Collaborates with virtual monitoring leadership to prioritize/ allocate use of monitoring resources. May support learning opportunities to meet the educational needs of patient/family. Provides for patient comfort, safety, and protects dignity, privacy and confidentiality. Maintains required department confidentiality and abides by HIPPA regulations. Responsible for maintaining and participating in departmental/organizational meetings, in-services and educational opportunities. Supports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment. Performs other responsibilities as requested by supervisor, manager or department head.

COMMUNICATION: Communicates with internal/external customers/colleagues in a courteous, positive, empathic and professional manner. Provides shift-to-shift hand off to virtual monitoring attendants and nursing staff of pertinent information/ behaviors. Speaks calmly, clearly, and courteously. Communicates consistently with colleagues in a professional and respectful manner and accepts assignments willingly. Provides patient with explanations as necessary but does not counsel or provide opinions.