Vip Server - Plum Lounge

It is the responsibility of the Lounge Server to greet the guests in a timely manner, take guests orders and serve guests quickly and accurately, graciously providing exceptional guests service.

• Adheres to state liquor laws and beverage control procedures that pertain to serving and handling
• Engage guests in conversation regarding their stay, property services, and area attractions
• Properly serve food and beverage to guest throughout the lounge
• Adhere to PCI compliance about protecting guest information
• Able to work a varied work schedule to include nights, weekends, and holidays
• Complete any additional reasonable requests by management
• Maintain complete knowledge of beverages and food offerings, including a varieties of liquors, beers, wines available to the guests
• Notify management of maintenance repair issues
• Thank guests with genuine appreciation and provide a fond farewell
• Anticipate guests’ service needs and offer service based of anticipated needs
• Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
• Complete open and closing side duties during the shift
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests
• Understand and explain food offerings in detail and have complete understanding of ingredients so to alert guests of allergies
• Speak to guests’ and co-workers using clear, appropriate and professional language
• Communicate in a polite and gracious tone as well as maintain the appropriate pace when speaking to guests
• Process all guest orders thru the POS terminal noting beverage modifiers for guest special requests
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
• Show a genuine sense of interest and concern for the guests experience
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Be flexible and adaptable to change
• Keeps tables and work areas clean and orderly by removing glassware and/or items no longer in use
• Protecting basic information from guest such as name, room numbers and credit card information
• Set-up/Replenish side station napkins, glassware and other supplies
• Minimum six (6) months of related experience required