Veterinary Technician Manager Jobs

Company Description

TMDA is positively renowned as a Talent Solutions and Human Resources Advisory organization. We provide a consultative approach in partnering with our clients and members of their team. Our HR Solutions group serve as an extension of the clients; thereby providing compliant growth at a scalable and sustainable rate.

Most Direct Client Benefits

• HSA, FSA, Disability, and Life Insurance
• Pay Transparency State Ranges Depending on Location
• Matching 401K
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Federal Holidays

Responsibilities

Research Animal Resources (RAR) is hiring for the position of Veterinary Technician Manager. This position will be responsible for supervising and directing the activities of approximately half of the department's 12-14 research veterinary technicians in collaboration with a second Veterinary Technician Manager counterpart. In addition to identical responsibilities for management and mentoring of veterinary technicians, this position will have primary oversight responsibility for special services that the Veterinary Services Unit offers. These responsibilities include the oversight of clinical supply inventory and order management, rodent health surveillance programs, USDA species procurement and preventative medicine program, the controlled substance program, and pharmacy operations. The position will also provide back up support for the RAR technical service program and diagnostic lab. The Veterinary Technician Managers will also facilitate training and cross-training of RAR technical staff in collaboration with the RAR Training Team as appropriate to ensure high quality and consistent veterinary care and service for the University research community.

The work duties for this position are complex and varied and will require the interpretation of technical and detailed guidelines, policies, and procedures. Analytical ability is needed to gather and interpret data and information to aid in making decisions regarding refining methods, processes, and techniques used to maintain high quality animal care and customer service. Innovation and critical thinking are an essential underlying part of the job duties described within this posting.

This position will report to a Senior Clinical Veterinarian.

50% - Direct supervision of the veterinary technician staff

• Plan training/cross-training of staff in collaboration with the RAR Training Team
• Mentor employees to further career goals and support continued educational and certification opportunities
• Determine appropriate staffing levels and communicates needs with manager and counterpart.
• Co-lead the veterinary technician team in high level customer service.
• Create and maintain work schedules (including weekend/holidays) and work with team to cover work during call-outs
• Provides performance feedback, both immediate and at annual performance reviews.
• Hiring manager for veterinary technician positions as needed.
• Coordinate personnel resources in collaboration with counterpart to cover needs of the department.
• Supervise and direct the work of up to 8 veterinary technicians
• Interact and work with RAR clinical veterinarians to refine case management and provide high quality laboratory animal medicine and care.
• Ensure staff implement proper and consistent clinical care for all species & areas within RAR
• Resolve HR issues for labor represented employees.

25% - Oversight/Management of specialized services and programs for the Veterinary Services Unit.

• Incorporate process improvements for each program with key stakeholders.
• Clinical supply inventory and ordering management, controlled substance program oversight, and pharmacy operations.
• USDA covered species procurement and preventative medicine programs.
• Rodent Health Surveillance and Quarantine programs.
• Identify opportunities for other specialized programs to further refine and strengthen veterinary services
• Oversee the following programs and assign responsibilities to staff as appropriate in each area.

5-10% - Cross-trained to provide support and backup as needed for the Technical Services Program and Diagnostic Lab services

• Support Diagnostic Lab services.
• Encourage opportunities for all staff to learn new techniques from subject matter experts
• Support the Technical Services in identifying employees to perform requested procedures.

5-10% - Clinical and Technical Duties

• Expectation to be a working manager and help perform clinical case triaging, management, training and other technical duties when staffing is short.
• Weekend and after hours work may be possible

5% - Develop and maintain cross unit communication and relationships within RAR

• Maintain effective communication with the RAR Operations and Husbandry teams.
• Provide mentorship to resolve conflict professionally without the need for escalation
• Identify areas for improvement for communication and bring ideas to managers and senior leaders.

5% - Other duties as assigned by the manager or leadership

Qualifications

• Direct managerial experience of bargaining unit employees
• Excellent communication skills and experience working in a university setting with diverse staff, laboratory researchers and research models.
• CVT certification
• Direct managerial experience of employees, >2 year in duration
• Experience with regulations, guidance documents, and accreditation programs that are part of the research field (e.g. The USDA Animal Welfare Act and Regulations, The Public Health Service Policy and PHS Assurance, OLAW, The Guide, The Ag Guide, and AAALAC International Accreditation)
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• AALAS Technician Certification (any level)
• BA/BS degree plus at least 5 years of experience or a combination of related education and work experience to equal at least nine years.

Desired Skills

• Possess communication and leadership skills needed to interact with veterinary technician employees, professional staff, technical and administrative staff, and animal care staff.
• Ability to work collaboratively with counterpart in making consistent management decisions.
• Experience with conflict management and the ability to deescalate difficult situations.
• Ability to delegate appropriately as needed.
• Must be flexible, change-agile, forward-thinking, and motivated to succeed in RAR’s mission
• Computer skills necessary to learn and use current RAR electronic systems and to adapt to new software programs as they are implemented.
• Working knowledge of generally accepted laboratory animal husbandry practices and the ability to work collaboratively with operations and husbandry supervisors and animal care technicians to promote advances in animal care.
• A thorough knowledge of animal welfare regulations as described in the Preferred Qualifications.
• Excellent attention to details, analytical thinking skills, resourcefulness, ingenuity, project organization, and management skills.
• Ability to work and think independently to produce quality work and to encourage the same quality work from employees.
• Interest in mentoring, teaching, and cross-training staff to promote professional growth of employees.

Education;

• BA/BS Degree

Travel Requirements

This position will involve no travel.

Additional Information

TMDA is proud to be an equal opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, sex, or national origin. All your information will be kept confidential according to EEO guidelines. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a diverse ability, please call 757-263-0440 or email [email protected] for other accommodation options.