Veterinary Receptionist - Primary Care

We are seeking highly motivated individuals to join our stellar front desk team in providing outstanding client service and patient care. Our receptionists set the first impression with our clients and patients; therefore, applicants must be friendly, professional, and courteous, and must love clients and their pets! Ideal candidates will have excellent customer service skills, be computer literate, and able to multitask in a fast-paced environment.

Come work for a private practice with an established history with the community that will offer you the chance to use what you've learned and help you get to the next level! This family practice has grown to one of the most prominent practices in CT by promoting from within. Hard work and talent are recognized here! We are also very proud to be a VECCS Level I certified emergency & critical care facility.

About Us:

Pieper Veterinary's family of hospitals include primary care, specialty care, urgent care, and 24-hour emergency care, with locations reaching from the heart of the Connecticut River Valley down to the southern shoreline. This position will be focused on assisting the Primary Care department, though will help in other areas of Client Services as needed.

Pay: $17-$23/hour depending on level of experience, education and relevant certifications.

This is a full time position that will be scheduled about 40 hours per week. This schedule will also include working a weekend day. Typical shift times are:

• 8 AM - 4:30 PM
• 11:30 AM - 8 PM

Skills & Requirements

• Technology skills: Ability to operate office technology such as computers, tablets, scanners, fax machines, and copiers.
• Communication skills: efficiently communicate with other staff and clients, both in writing and verbally.
• Ability to remain calm during emotional and stressful situations, as well as ability to handle patients on a leash or carrier. Receptionist are expected to move through different areas such as multiple workstations, waiting areas, inventory, treatment and exam rooms.
• Responsibilities include: Check-in/out, taking payments, receiving & making calls, paging, faxing, printing, transcribing voicemails, sending emails, scheduling, confirmation calls/texting, cleaning, training and other clerical duties.
• Reliability: Regular attendance and timeliness are essential functions in order to fulfill the requirements of this position.
• Compassion and sensitivity: Ability to be sensitive to an ill pet, as well as its concerned owner.
• Customer service skills: Ability to provide friendly, efficient service to clients in-person, as well as on the phone. Considerable tact and diplomacy is required.
• Must appropriately read invoices, process payments and deposits. Must possess basic math skills as well as proper handling of cash and checks.
• Ability to multitask. Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files.
• Interpersonal skills: Ability to feel comfortable dealing with clients, patients, staff, and others.

Benefits

• Many opportunities for internal transfer and promotion
• Referral bonuses
• Generous employee pet discount
• Comprehensive one-on-one client service classes and hands-on training
• Paid time off
• Annual uniform allowance
• 401(k) plan with employer match
• Employee Assistance Program
• Employee appreciation events and activities
• Insurance: health, dental, vision, and disability
• Continuous learning via in-house training seminars and reference material