Veterinary Receptionist Jobs

Stanley Veterinary Clinic has an opportunity for a Receptionist to join our team!

Location 8695 W 151st St, Overland Park, KS 66223

Shift Details This is a full-time position, working 4 weekdays and some Saturdays (typically 2-3 Saturday shifts/month). Our operating hours are Mondays through Thursdays 7am-8pm, Fridays 7am-6pm, and Saturdays 7am-4pm.

Compensation $14

Desired Experience Customer service background required. Professional receptionist, administrative, or veterinary/animal industry experience preferred.

Job Summary The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Benefits We Offer

• Discount on veterinary care and products for your furry family members
• Medical, vision, and dental insurance options for full-time staff
• 401k retirement plan options with company match for all staff over 21 years old
• Paid time off and paid major holidays for full-time staff
• Life insurance and other benefit options available for full-time staff
• Yearly uniform allowance

How you'll make an impact

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Verify the eligibility of clients with charge accounts.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Maintain and uphold the Core Values and Mission Statement of MVP.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.

Required Knowledge, Skills and Abilities

• Must have excellent spelling and grammar.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Demonstrated commitment to MVP core values.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.