Veterinary Hospital Manager Jobs

Pittsburgh Premier Veterinary Care and Rehab hospital in Pittsburgh, PA is looking for a Hospital Manager to join our team!

Pittsburgh Premier Veterinary Care and Rehab is a small 2 doctor, 12 staff practice. Our ideal candidate must have a background in veterinary medicine as a previous Practice Manager, Assistant Manager, Lead CVT or Lead CSR. Leadership skills in people management, P&L/budgeting, inventory, customer service and veterinary policies/procedures are essential.

If you are a natural leader who is looking to grow in their career, we’d love to talk with you about this exciting opportunity!

For more information about our hospital, please visit our website: https://www.pghpremiervetcare.com/

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

Job Duties and Responsibilities

Leadership and Planning

• Establishes goals for the practice and staff.
• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Creates the hospital schedule and manages labor costs to budget.

Operations

• Performs quality checks and reviews of client files.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
• Oversees employee benefits program and hospital insurance plans.

People Management

• Manages staff, including grooming and boarding staff if applicable.
• Implements performance-based incentive and rewards and recognition programs.
• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Tracks and maintains current licensure for all DVMs.

Client Service

• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication.

Financial

• Manages hospital inventory and controls facility and administrative costs.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Performs other duties essential to the performance of the hospital as assigned.
• Ensures payroll is accurately completed and submitted for all hospital staff.

Qualifications:

• Bachelor’s degree in business or related degree is preferred.
• Experience in a hospital setting in positions of increased responsibility is a plus.
• 3-5 years of experience in a manager role, including customer service experience.

Knowledge and/or experience in the following areas:

• Interpersonal skills with staff and clients, and works well in a team environment.
• Oral and written communication skills.
• HR policies and protocol development.
• Reporting and data analysis.
• Supervisory and leadership experience.
• Staff management including: coaching, developing, and motivating staff.
• Model a professional and courteous manner with staff and clients.
• Multi-functional operations including budget and labor management.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Customer service strategies and effective marketing techniques.
• Conduct performance appraisals.
• Problem-solving and resolution management skills.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Delegate responsibility and achieve results with hospital team members.
• Make decisions confidently and effectively.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.