Veterans Service Representative (Authorizer)

Duties

Specific duties include:

• Adjudicates, develops and/or issues decisions, and provides notification for the most complex and sensitive claims, such as claims for PTSD, sexual trauma, secondary service-connection, Gulf War claims, original and reopened pension claims, claims for unemployability and apportionment cases.
• Makes administrative decisions and special determinations relating to qualifying military service. character of discharge, domestic relations, contested claims, homicide, presumed death, line of duty, or willful misconduct, corpus of estate, and violations of U.S. Penal Code, related attorney fees, administrative error, and fraud.
• Makes determinations on questions relating to adequacy of military service, adequacy of medical evidence and lay testimony to establish a claim, and evaluates evidence of income, net worth, employability, dependency, and relationship. The VSR will fully analyze, develop, and request required evidence.
• Serves as an Authorizer reviewing all required work of other VSRs when a second signature is required and is responsible for ensuring accurate funds are released to the claimant. Reviews and approves work for technical accuracy, clarity, thoroughness, and sensitivity of notification.
• Prepares Statements of the Case on authorization appeals and processes AMA reviews for non-rating contentions. Makes determinations on appeal cases as to whether reconsideration of the claim is necessary and assembles all necessary supplemental evidence and data in connection with review of appeal cases for submission to Board of Veterans Appeals, as requested.
• Conducts interviews in person or by telephone with veterans, representatives, and advocates. Explains the full range of VA benefits and all related programs, including disability and death compensation and pension programs, education, vocational rehabilitation, and other related entitlements, small or disadvantaged business utilization, VA health care, home loan guaranty program, life insurance, general Social Security Administration benefit programs, federal and state laws relating to domestic relations, and federal, state, and local assistance programs.

Requirements

Conditions of Employment

• You may be required to serve a probationary period
• Selected applicants will be required to complete an online onboarding process
• Subject to background/security investigation
• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959

How You Will Be Evaluated

• Financial suitability
• Transcript if you are using education to qualify

• How to Apply

  Complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/26/2023 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11978372.

  • To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.

  • Click Submit My Answers to submit your application package.

  Click here for instructions on viewing your application status.

  Agency contact information

  Rebecca Paschal

  Phone

  4102304400 X6464

  Email

  [email protected]

  Address

  Office of Administrative Review
  810 Vermont Avenue NW
  Washington, DC 20420
  US

  Next steps

  Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
  You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

• New employee probationary period
• Reasonable accommodation policy
• Privacy Act
• To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
• BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  To apply for this position, you must provide a complete application package to include the documents detailed below. Your resume and supporting documentation will be verified; errors, omissions, or failure to submit the documents as specified will affect your rating or result in loss of consideration for employment.

  • Resume detailing specialized experience and competencies as they relate to this position
    • For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including Federal grade level(s) are insufficient to determine basic qualifications.
  • Transcript if you are using education to qualify

  
  Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• Social security number request
• For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including Federal grade level(s) are insufficient to determine basic qualifications.
• Equal Employment Opportunity (EEO) Policy
• Click Submit My Answers to submit your application package.
• Selective Service

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request
• Resume detailing specialized experience and competencies as they relate to this position
  • For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including Federal grade level(s) are insufficient to determine basic qualifications.
• Signature and false statements

Required Documents

Clarification from the agency

ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation.