Ux Writer Jobs

To shape product experiences by creating useful, meaningful technical text and documents that help users complete

the task at hand. Set the vision for content and drive cohesive product narratives across multiple platforms and touch

points. Manage user experience writing workflow, maintaining deadlines and ensuring timely deliverables to design

team. Work independently with limited guidance and direction on moderately complex projects. Participate in the

creation and evolution of user experience messaging strategy. Recommend messaging solutions that support the

user experience and meet brand tone and voice guidelines.

Responsibilities

• Drive a vision for instructional, educational and help based content across all products- Assist in Leading
• Manage multiple projects under tight deadlines across a broad variety of product categories and audiences – Assist in Leading
• Assist teams through the Development Lifecycle for multiple projects within various phases; ensuring that the deliverables meet language expectations– - Assist in Leading
• Identify opportunities to define and establish conventions for digital messaging –Considerable Latitude
• Influence writing strategy and anticipates internal/external business challenges – Considerable Latitude
• Proactively identify language concerns and successfully addresses those issues to ensure projects stay on track to meet project milestones, project time/scope/quality/funding expectations, and business objectives – Considerable Impact
• Write clear, concise user interface copy for products, including microcopy, instructional text and error messaging-Moderately Complex
• Develop a vision for messaging across a given product and ensure tactical execution to drive cohesive narratives across all digital touch points – Moderate Scope
• Ensure all user interface language follows conventions for punctuation, capitalization and grammar –- Assist in Leading
• Perform active check-ins with UX and visual designers to ensure all materials are vetted through the technical writing team –- Assist in Leading
• Coordinate the writing processes to improve project efficiency –- Assist in Leading
• Maintain and monitor solution effectiveness – Advanced Expertise
• Create and apply user experience models, such as journey maps or personas –Experienced
• Perform other related duties as assigned
• Originate new concepts, strategies or innovative approaches to user experience messaging that have significant impact – Considerable Latitude
• Remain abreast of emerging technologies and industry best practices and trends
• Analyze and document project requirements –Advanced Analysis
• Collaborate with designers, analysts, researchers and product managers to define and drive user-centered experiences –- Assist in Leading
• Work on multiple projects prioritizing them according to project needs, level of effort of tasks and project timelines –Considerable Latitude
• Utilize storytelling and narrative skills to improve user experience in alignment with the brand’s tone and voice – Experienced
• Research and analyze moderately complex messaging problems, identify opportunities to solve problems utilizing text – Experienced
• Remain knowledgeable and serve as advocate for content best practices within UX Design team – Experienced
• Participate in development, testing and implementation of UX design projects
• Identify opportunities to improve workflows and efficiency for developing language within products that meet business and member needs – Experienced

RequirementsQualifications

• Bachelor’s degree in English, Communications, Journalism or the equivalent combination of education, training, and experience
• Experience of user centered design processes and best practices
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Advanced communication skills both verbal and visual
• Advanced cross-group collaboration and persuasion skills
• Working knowledge of best practices for web and mobile-based content, tools, and forms
• Advanced knowledge of effective writing and editing
• Ability to articulate design concepts to a broad audience, including non-designers
• Ability to apply analytical, creative, visual, and critical thinking
• Working knowledge of web, mobile and application design
• Working knowledge of modern development standards, techniques and methodologies (e.g., HTML, XHTML, AJAX, JavaScript, CSS, etc.)
• Desired - Human Factors Institute Certified Analyst
• Advanced detail and organizational skills
• Working experience outside the classroom in technical writing, UX writing, fact-checking, copywriting or content/creative strategy
• Ability to lead, guide and mentor others
• Desired - Master’s degree in English, Communications, Journalism, or the equivalent combination of education, training, and experience
• Desired - Knowledge of financial services industry and products