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Authorization/ Billing Clerk Okc
Recruited by Interim HealthCare Inc. 10 months ago
Address Oklahoma City, OK, United States
Utility Billing Assistant Supervisor
Company | City of Claremore |
Address | Claremore, OK, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-31 |
Posted at | 9 months ago |
Job Title: Assistant Utilities Supervisor FLSA: Hourly/Non-Exempt
- Fulfills the assigned duties and responsibilities of the Utilities Department Supervisor in his/her absence.
- Prepares Utilities Department time sheets for reporting to Payroll/Human Resources.
- Evaluates effectiveness of department policies and procedures; recommends and implements needed changes in cooperation with the Utilities Department Supervisor.
- Provides clarification in communicating the goals and objectives of the Utilities Department Supervisor to subordinate staff.
- Uploads billing files to the city website for customer viewing, maintains customer information i.e. updates email addresses, resets passwords and updates bill comments for online bills. Responds to customer questions and inputs meter readings submitted through the City’s website.
- Daily problem solving, decision making and troubleshooting various billing issues.
- Coordinates with the meter readers on changes in routes and resolves reported service problems. Reviews and edits meter readers’ route readings for accuracy, audits utility accounts for dead meters, estimated readings and issues meter swap service orders accordingly.
- Coordinate bill production (including comments to print on utility bills) with contracted billing company for printing and mailing.
- Conducts and monitors data transfer between the utility billing system and Datamatic, the handheld computer meter reading system. Processes and edits meter reading routes as uploaded to utility billing system from Datamatic and processes demand (industrial) meter readings ensuring accuracy of all billing processes.
- Develops, updates and documents office policies and procedures at the direction of the Utilities Department Supervisor.
- Generates monthly utility billing revenue report for City manager and other city departments for tracking purposes.
- Assists employees daily in responding to customers’ questions, reiterating policies and procedures while ensuring that orders/tasks are completed as requested.
- Initiate non-compliance process for sanitation customers; tracks process and issues notices to customers accordingly; ensures accuracy and completeness of non-compliance records and transfer files to Code Enforcement, when necessary.
- Generates Utilities Department production calendar, cut off list production schedule for utilities staff rotation and prepares nonpayment cut off list as part of regular rotation with utilities office staff.
- Manage enrollment/removal of Claremore Super Recreation Center memberships billed on utility accounts and coordinate the cancellation of disconnected utility accounts with the recreation center. Files applications received and issues monthly revenue report for the recreation center to audit records for accuracy.
- Process bankruptcy and deceased accounts for write off or cease collection response, and perform quarterly write off of uncollectible accounts.
- Record and file daily sanitation violation logbooks from sanitation department.
- Post online payments received through city website; process voids or refunds of payments made in error, update customer information i.e. update email addresses, remove unused cards.
- ACH (auto draft) enrollment, management, and processing file to RCB bank for deduction from utility customers’ accounts.
- AMP Plan enrollment/removal and filing of enrollment applications.
- Process billing and receipting adjustments and contracts for payment on utility accounts.
- Generate past due cut off notices and coordinate production and mailing with contracted billing company.
- Issues service orders for all types of utilities services and repairs.
- Opens drive thru window daily, covers this position until the drive thru customer account representative arrives.
- Assists the customer account representative with payment processing during higher volume periods; batches and balances utility payments daily.
- Performs all other duties as assigned. (last bullet point
- Knowledge: Working knowledge of computers and electronic data processing; office practices and procedures and utility billing principles and practices.
- Abilities: Ability to analyze problems and maintain an efficient and effective automated system. Apply good listening skills; ability to relate to customers in a positive and helpful manner; ability to perform mathematical computations accurately and quickly; ability to communicate effectively; ability to establish successful working relationships; ability to work with difficult customers without escalation. Ability to recognize unsafe practices or conditions to reduce office related injuries.
- Skill: Must have skills to solve various problems and resolve conflicts with customers under a variety of circumstances; skill in operating a variety of office equipment.
- Must be bondable. Must have a valid Oklahoma State driver’s license or the ability to obtain one upon employment. Must be insurable by City of Claremore’s insurance carrier.
- High School Graduate; two years’ cashier and customer service experience.
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