Universal Banker I Jobs

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

:

Universal Banker I- The Auto Club Group

What will you do:

Receive and process telephone calls for customer service requests and sales in Dearborn, MI bank branch. Communicate with customers via email. Navigate through various sources to gather the necessary information in order to respond to customer questions or concerns and resolve issues in a timely manner. Provide banking account information and explain product features to customers. Assist customers in completing financial transactions related to their bank accounts. Open deposit products such as checking, savings, CD, IRA accounts and safe deposit boxes. Process deposit applications from walk in customers. Make outbound calls to customers to follow-up on applications and service requests. Follow-up with customers and internal departments to ensure that all documentation is received and in compliance with bank procedures. Promote seamless service to ensure customer satisfaction goals and standards are met.

Identify opportunities to cross-sell bank and The Auto Club Group products and services including: deposit products, loans, trust, credit cards and AAA membership and insurance. Offer additional bank products and services in the effort to retain existing customers. Determine the need for a particular type of product/service and refer to appropriate area (i.e. Auto and Consumer Lending) as necessary. Demonstrate a clear understanding and application of bank and regulatory procedures.

May be required to open and close branch and conduct branch security testing as needed when working at a branch location.

Supervisory Responsibilities:

None

How you will benefit:

We’re looking for candidates who:

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

Experience:

Knowledge and Skills:

Knowledge of:

Ability to:

Preferred Qualifications

Education (include minimum education and any licensing/certifications):

Experience:

Knowledge and Skills:

Work Environment

This is a hybrid position reporting to the Dearborn, MI office 2-3 days a week. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Ability to lift 50 pounds and stand and sit for long period of time.

#LI-Hybrid

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit