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Underwriting Operations Manager Jobs
Recruited by Aventum Group 10 months ago
Address Georgia, United States
Underwriting Technician Jobs
Company | ProAssurance |
Address | Birmingham, AL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-10-03 |
Posted at | 7 months ago |
An exciting opportunity exists to join the ProAssurance family of companies!
- Perform specialized rating functions as they relate to assigned product line (e.g. quotations for large submissions, Hospital and Facility rating, initial set-up of Loss Analysis Tool, etc.)
- Performs initial review, triage and processing of new business and renewal submissions.
- Works pro-actively with underwriter(s) in support of our new and renewal client base.
- Responsible for providing the highest level of accuracy and support to the underwriter(s) throughout the new business lifecycle and ongoing renewal account maintenance.
- Processes system transactions relative to assigned product line ensuring the highest level of precision.
- Sets up underwriting files pulling together information from disparate sources into a cohesive format for underwriter(s) and territories.
- Prepares non-automated policy forms, letters, documents and sends to appropriate clients.
- Provide exceptional customer service by processing binders, policy issuance and midterm service requests within established timeframes.
- Works with underwriter(s) to coordinate and solicit renewal submissions in accordance with established timeframes.
- Reviews binders and policies for accuracy.
- Coordination of documentation for underwriting files.
- Participate in learning and development opportunities online, in person and group training sessions as needed. Outside Institutes and RPLU courses encouraged.
- Serve as primary tester representing Underwriting interests within system upgrades, new releases, etc.
- Work with IT and/or Business Analyst to troubleshoot, coordinate and communicate system problems.
- Has an exceptional understanding of underwriting products (policy, endorsements and rating tools) within their assigned territory and understand marketplace and broker dynamics that impact business flow and support requirements.
- Proficient in running established data warehouse reports.
- Demonstrate expert system skills (e.g. Oasis, Image Right etc.)
- Maintains highest level of customer service and produces accurate work with minimal mistakes.
- Understand and achieve productivity requirements to meet Underwriting objectives.
- Demonstrates a sense of urgency and consistently meet processing deadlines per underwriting service standards.
- Responds in a timely and professional manner to internal processing requests and external queries received from our brokers.
- Provide assistance to the Underwriters in the assigned territory by preparing necessary policy documents to Agency/Broker visits.
- Participate in assigned projects and departmental efforts as an active and positive team member.
- Flexibility to support other team members as needed based on volume of workloads.
- Maintain an organized approach to managing the multiple tasks of a high volume desk.
- Quality evaluations and call performance standards.
- Plan ahead for peak workload times.
- Collaborates effectively with the Customer Experience and Engagement team as necessary.
- Clear, constructive communication with other team members to address needs and concerns.
- Ability to work independently in a collaborative team environment.
- Self-motivated and able to handle significant workflow and account volume while accomplishing multiple tasks in a timely manner.
- Excellent interpersonal, communication and analytical skills.
- Critical thinking, active listening and time management skills are essential.
- Bachelor’s degree in business or related field, or a minimum of eight years’ relevant experience in lieu of degree.
- Dependable and detail oriented with demonstrated ability to self-direct and meet deadlines.
- Highly motivated and results-oriented.
- Excellent organizational skills and ability to handle multiple tasks in a high volume, fast paced environment.
- Previous insurance experience is preferred.
- Proficiency in Microsoft Office Suite with proficiency in Outlook, Word and Excel. Intermediate Skill Level in Microsoft Excel preferred, including formula-writing and proficiency in pivot tables.
- Must have strong attention to detail with accuracy and minimal errors.
- Ability to prioritize effectively and appropriately to manage their own workflow.
- Ability to work in dynamic, rapidly changing environment; adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions.
- Takes initiative on projects and assignments, seeks alternate solutions when necessary.
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