To Go Specialist Jobs

Position Summary

A To-Go Service Specialist at Denny’s plays a special role for our guests. This position is often the first impression and last impression and influences the guests overall experience throughout their in-person visit or their carry out/delivery experience.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Front of the House

• Suggesting new menu items from our limited time offerings.

• Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware.
• Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.
• Greets and welcomes all customers immediately upon arrival and verifies the number in their party. Determines special needs, e.g., high-chairs, special menus.
• Busses and cleans guest tables in the dining room.
• Handles incoming telephone calls immediately and takes to go orders as appropriate.
• Providing total guest satisfaction.
• Seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day.
• Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
• Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
• Maintains proper supply of clean menus.
• Proactively assisting other team members without being asked.
• Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately.
• Cleaning, completing side work, and organizing supplies as needed.

Back of the House

• Package To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.
• Expedite Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.
• X
• Complete the sign off process on all To-Go receipts.
• Performing other work-related duties as assigned
• Cleaning, completing side work, and organizing supplies as needed. Repeat line 2 & 5
• Prepare drinks for the waitstaff to help improve Speed of Service and table turns.Isn’t this covered in front of house line 10

Tasks will be determined by a dynamic “Slide Deployment” priority system based on the number of To Go Service Specialists on shift and the in moment needs of the business.

Your specific assignment for your shift will be determined by the Manager in Charge. This position requires a person that can multitask and shift between tasks based on immediate priorities.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Superior Communication Skills
• Must be able to read and write in the English command
• Must be organized and detailed
• Must have good mathematical skills
• Must be a multi-tasker to manage numerous of task simultaneous
• Superior Customer Service Skills
• Must have the dexterity to manage a cash box

We are an Equal Employment Opportunity Employer.