Temporary Social Services Workers

Do you have a passion for helping people? Are you interested in a position that allows you to positively impact the lives of fellow Nebraskan's every day? The Department of Health and Human Services (DHHS) is seeking individuals that pride themselves in their ability to provide excellent customer service, work well within a team environment, and strive to exceed productivity goals!

At the DHHS, we are committed to "helping people live better lives." Every day we work to improve the quality of life for all Nebraskans and their families, including helping our vulnerable customers access critical services such as transportation, child care assistance, or keeping the heat on.

Applicants will be requested to designate preferred office locations on the application. Submitting an application for a continuously advertised position does not guarantee that a job is available for your preferred location. Applications can be submitted every 30 days in consideration for opportunities across the state. As positions in new locations become available, eligible applications will be considered.

DHHS State of Nebraska values our employees as well as a supportive environment that strives to promote Diversity, Inclusion, and Belonging. We recruit, hire, train, and promote in all job qualifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, or genetics.

Locations: Lincoln, Omaha, Scottsbluff, Ord, Lexington

As an Eligibility Operations Worker, you will participate in 6-8 weeks of paid classroom training to prepare you for work with the DHHS, adults, and families.

This position is essential in providing Nebraskan's access to programs and assistance. On a day-to-day basis you will be reviewing applications for assistance and determining eligibility, which may include interaction via telephone in order to collect, verify, or update financial and demographic information. This will require accessing computer databases to document information with extreme accuracy. In this position, your work will be evaluated by productivity goals to ensure Nebraskan's are being served in a timely and efficient manner.

Based on location, positions can be located in Customer Service Centers or Local Office environments. For positions located within Customer Service Centers work in a call center environment; use call center computers and software, telephones including automated call distribution and voice mail systems. While working in a Customer Service Center or Local Office: conduct telephone and in person interviews in order to obtain and verify information to make an eligibility determination and accurately type information received during interviews into a computer information management system.

REQUIREMENTS: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

Knowledge of: the principles and practices of social work; the techniques of individual and group interaction; sociological conditions that influence human behavior.

Skill in: interviewing customers to collect and elicit essential information, gain rapport and assess customer needs; keyboarding.

Ability to: learn and apply agency and professional practices, procedures, policies, principles and philosophies; protect confidential information; organize and manage own work flow; interact with customers from a variety of socio/economic, cultural and educational backgrounds; apply problem solving techniques to a variety of different circumstances; assess customer needs to provide services and economic assistance; review and evaluate information in relation to general guidelines and specific criteria; write clear and non-judgmental narratives, requests, explanatory letters, technical reports and other materials; select appropriate information from application material and eligibility guidelines; perform computer entry; provide excellent customer services while quickly navigating through computer screens; work in a fast paced environment; prioritize and multi-task while maintaining accuracy; consistently meet deadlines.