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Company | Renasant Bank |
Address | Pontotoc, MS, United States |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-05-12 |
Posted at | 1 year ago |
Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.
- Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations
- Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
- Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
- Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
- Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures
- Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
- May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates
- Maintain service knowledge standards in conjunction with related regulations, policies, and procedures
- Other related duties as assigned
- Execute the Renasant Bank service standards in every customer and teammate interaction
- Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
- Mathematical skills, including the ability to count cash and coin in a fast paced environment
- 10-Key skills
- One (1) year teller experience and/or previous cash handling experience preferred
- Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction
- Ability to travel for training, other development opportunities, and between branches, as needed
- Six (6) months of customer service experience preferred
- Knowledge of and the ability to learn bank products and solutions
- High school diploma or equivalent required
- Effective written and verbal communication skills
- Good interpersonal skills
- Minimum of one (1) year successful teller experience
- Minimum of one (1) year previous back-up Head Teller experience required
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