Teller (Full Time) - Preston Forest

POSITION PURPOSE

Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks while promoting the bank’s products and services and providing excellent customer service.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Cross sells Bank products and services.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
  • Assists area personnel as required.
  • Assists with training or orientation as needed.
  • Keeps supervisor informed of area activities and of any problems or concerns.
  • Completes required reports and records accurately and promptly.
  • Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
• Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
• Operates online teller terminal.
• Keeps supervisor informed of area activities and of any problems or concerns.
• Represents the bank in a courteous and professional manner.
• Receives and processes deposits.
• Assists area personnel as required.
• Other duties as assigned.
• Verifies and balances cash daily.
• Maintains privacy of customer information.
• Processes transfers between accounts..
• Assists with training or orientation as needed.
• Performs related clerical duties as assigned.
• Offers other Bank products to meet customer needs and strengthen the relationship.
• Examines documents for endorsements and negotiability.
• Ensures that the Bank’s quality reputation is maintained and projected.
• Follow Teller procedures consistently and adheres to compliance requirements.
• Processes credit card cash advances.
• Completes required reports and records accurately and promptly.
• Performs night drop functions as assigned.
• Cashes checks and other negotiable instruments for clients.
• Ensures that work areas are clean, secure, and well maintained.
• Ensures that client requests and inquiries are promptly resolved.
• Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
  • Represents the bank in a courteous and professional manner.
  • Receives and processes deposits.
  • Receives and processes loan payments.
  • Cashes checks and other negotiable instruments for clients.
  • Examines documents for endorsements and negotiability.
  • Processes transfers between accounts..
  • Processes credit card cash advances.
  • Verifies and balances cash daily.
  • Detects and resolves discrepancies promptly.
  • Offers other Bank products to meet customer needs and strengthen the relationship.
  • Has no more than one proof error within a 30-day period.
  • Follow Teller procedures consistently and adheres to compliance requirements.
  • Other duties as assigned.
• Has no more than one proof error within a 30-day period.
• Assumes responsibility for related duties as required or assigned.
  • Performs night drop functions as assigned.
  • Performs related clerical duties as assigned.
  • Ensures that work areas are clean, secure, and well maintained.
  • Cross sells Bank products and services.
• Detects and resolves discrepancies promptly.
• Assumes responsibility for establishing and maintaining effective, professional business relations with clients.
  • Ensures that client requests and inquiries are promptly resolved.
  • Operates online teller terminal.
  • Maintains privacy of customer information.
  • Ensures that the Bank’s quality reputation is maintained and projected.
• Receives and processes loan payments.

PERFORMANCE MEASUREMENTS

• Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
• Required reports and records are accurate, complete, and timely.
• Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.
• Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.
• Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.
• Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• The Bank’s professional reputation is maintained and conveyed.

QUALIFICATIONS

Education/Certification: High school graduate or equivalent.

Required Knowledge: Understanding of Bank operations preferred.

Experience Required: At least one year of related experience/cash handling required. Previous Teller experience preferred.

Skills/Abilities:

Good communication skills.

Professional appearance, dress, and attitude.

Good math skills.

Good typing skills.

Ability to operate related computer applications and business equipment including adding machine, copy machine, coin and money counting machines, and telephone.