Teller (Full Time)- Mathis

POSITION PURPOSE
Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks while promoting the bank’s products and services and providing excellent customer service.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Examines documents for endorsements and negotiability.
• Other duties as assigned.
• Receives and processes loan payments.
• Verifies and balances cash daily.
• Represents the bank in a courteous and professional manner.
• Sells traveler’s checks, official checks, and money orders.
• Processes transfers between accounts.
• Follow Teller procedures consistently and adheres to compliance requirements.
• Cashes checks and other negotiable instruments for clients.
• Offers other Bank products to meet customer needs and strengthen the relationship.
• Processes credit card cash advances.
• Has no more than one proof error within a 30-day period.
• Detects and resolves discrepancies promptly.
• Receives and processes deposits.

• Maintains privacy of customer information.
• Ensures that client requests and inquiries are promptly resolved.
• Operates online teller terminal.
• Ensures that the Bank’s quality reputation is maintained and projected.

• Completes required reports and records accurately and promptly.
• Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
• Assists area personnel as required.
• Assists with training or orientation as needed.
• Keeps supervisor informed of area activities and of any problems or concerns.

• Performs night drop functions as assigned.
• Cross sells Bank products and services.
• Ensures that work areas are clean, secure, and well maintained.
• Performs related clerical duties as assigned.

PERFORMANCE MEASUREMENTS

• Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Required reports and records are accurate, complete, and timely.
• Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
• Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.
• Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.
• Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.
• The Bank’s professional reputation is maintained and conveyed.

QUALIFICATIONS

Education/Certification:
High school graduate or equivalent.
Required Knowledge:
Understanding of Bank operations preferred.
Experience Required:
Bilingual-Spanish
At least one year of related experience/cash handling required.
Previous Teller experience preferred.
Skills/Abilities:
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Good typing skills.
Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.