Telephone Triage Nurse Jobs

Nemours Children's Health is seeking an experienced pediatric telephone triage nurse to support our primary care practices in Delaware, Pennsylvania and Florida. This is a fully remote position that requires every other weekend and every other holiday. This is a part time (0.5 FTE) role that will be 20hr/wk).

Shifts for the role may include:

The Triage Nurse role provides primary care patients telephone access to a highly skilled and trained registered nurse who accurately answers their questions and addresses their medical concerns during hours when the primary care offices are closed. To provide first line response to patient questions and concerns with escalation to the primary care on-call physician when necessary. To ensure continuity of care, communicates the patient's condition and plan of care to other health team members.

II. Essential Functions -

• Accurately assesses each patient's condition by actively listening to callers and asking probative questions. Identifies emergent situations and effectively transfers life threatening calls to appropriate agencies per protocol.

• Provides appropriate and courteous telephone advice including plan of care and patient education to callers according to approved protocols.

• Appropriately and accurately documents initial and ongoing telephone conversations with documentation being completed immediately after the call ends.

• Places outbound follow up calls to caregivers as needed.

• Accurately communicates information to physician on call as needed either over the telephone or by routing the necessary information to the physician through EPIC.

• Works autonomously while adhering to organizational standards and core values.

• Attends and participates in staff meetings and required departmental meetings.

• Meets the needs of the department by flexing hours as needed based on seasonal changes and call volume. This may include morning, evening, weekend, and midnight shifts.

• Meets unit expectations for call volumes, call duration and customer service expectations.

• Appropriately utilizes and maintains Nemours supplied equipment; ability to troubleshoot technology issues to ensure uninterrupted service to patients.

III . Knowledge, Formal Education, and Training

• Upon hire the KHOC nurse must have an active unrestricted DE license to start. Active PA and FL Registered Nurse Licenses must be obtained within 90 days of hire date. *If the nurse resides in a multistate compact state (DE, NJ or MD) and has a multistate license for that state, they not need to get a separate FL license. The KHOC associate must not work autonomously until all licensure is obtained and verified, but can shadow, and train with a KHOC preceptor, but cannot provide medical advice for states the associates have not obtained licenses for.
• Current plan for obtaining a Bachelor of Science in Nursing degree if not already achieved.

Computer Knowledge and Skills

• EPIC
• Desktop Publishing
• Word Processing
• Patient Scheduling
• Spreadsheets
• Databases/Software (cisco)